Manager Payroll Operations

General Information

Ref #:

20230033409

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Louisville - Kentucky - United States

Description & Qualifications

Description

UKG is seeking a client-driven and highly energetic individual to join our Payment Services Team. Payment Services strives to deliver exceptional quality service while providing payroll processing, money movement, and tax services to our clients using the UKG Ready system. As part of the Ready Payment Services Operations Team, the Manager leads our team of professionals to ensure timely and accurate processing of payroll and funding activities while driving a positive client experience.

Duties and Responsibilities:• Develop strong relationships and alignment with our internal partners• Ensure that all daily team activities within processing, funding, and operations are completed timely and accurately• Drive effective quality assurance processes across teams to ensure compliance with all applicable regulations and a positive client experience • Generate operational metrics to provide visibility to team workload and support effective resource management and forecasting for growth • Develop, coach, and mentor team members on performance goals, team development, allocation of resources and the establishment and adherence to policies, processes, and procedures.• Oversee the ongoing development and facilitation of internal training opportunities• Establish clear roles and responsibilities with team members for maximum efficiency in collaborating with clients and with other internal business partners• Champion process improvement initiatives that enhance quality, service, and performance• Allocate recourses to projects to optimize productivity and client satisfaction while driving opportunities for team and individual development• Provide technical and supportive guidance to team members and assist the team to overcome obstacles• Support effective team management of Salesforce cases, assisting with client escalation concerns as needed • Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment • Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments • Establish, measure, and evaluate performance objectives related to corporate goals that drive short- and long-term strategic initiatives that enhance the success of the business• Work with Senior Management to meet business goals and develop and monitor department budget

Qualifications

Basic Qualifications:

• 5+ years' experience leading teams with well -defined deliverables• Proficient with Microsoft Office applications (Word, Excel, PowerPoint)• Bachelor's degree in Business, Accounting, Finance, Computer Science or a related field or equivalent work experience• Previous experience with payroll processing and/or banking products

Preferred Qualifications:

• Excellent oral and written communication skills• Excellent customer service skills• Proven ability to develop and mentor subordinates • Highly motivated and collaborative• Strong problem-solving and conflict resolution skills• Management experience • Ability to troubleshoot for complex problems with tools and software team uses regularly• Comprehensive understanding of payroll processes, calculations, and compliance• Demonstrated ability to develop and implement process, procedures, and systems• Experience collaborating directly with customers using various communication methods including phone, email, MS Teams/Zoom and PowerPoint• Previous experience with UKG, Kronos or similar payroll processing software • American Payroll Association certification (CPP or FPC)

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].