Manager, People Operations

Hi, we're Sendlane, a private equity backed SaaS startup disrupting a multi-billion dollar industry helping eCommerce merchants use email and SMS marketing automation to increase their ROI!

Are you the resident expert? Do you believe that if it's to be, it's up to me? Are you a self-starter that usually pulls people along with you? Do you want things done yesterday and it feels like tomorrow? Do you thrive on building truly great systems and processes?

Our team's dedication to making Sendlane what it is today is humbling which is why we're looking for that next "special someone" to help take us to the next level. That's where you come in! Yes, you

Do you want to be our next Manager of People Operations?

Before we get into the role, allow us to give you a little background. You would be reporting to the Chief Financial Officer who we call "Money Mike". Money Mike's superpower is all things money, and he has an amazing track record doing that! But, while he has a good heart and truly cares about Sendlane's people, his secret for a successful HR/People department has always been by partnering with someone especially gifted in all things People (Don't worryit's me, Money Mike, writing this and I have no problem giving up my secret).

And that is where you come in. You will probably read through this description and say "wow, this is a tall order" and we agree! But there's a two-fold reason for that

1. We want the person who steps into this role to grow to be The Vice President of People someday, and

2. Most of what's listed here is already established, so your goal is to come in and make it better, and make it more scalable, so we can build a billion dollar company.

But, before we go into that let's talk aboutyou.

Your superpower is your ability to "read" people and situations effectively. Leaning more on your logic and knowledge of rules and requirements, rather than your emotion, you're able to channel your perceptions into innovative, creative, and thoughtful recommendations and improvements. Sincere and genuine, you invest in people because people are your passion, and you truly care. You are smart, willing to learn new things, willing to use new tools, and are process oriented. A little competitive, you're constantly looking for ways to out-do yourself. Good enough is not enough.

Finally, and most importantly, you embody Sendlane culture, you are Sendlane culture and you strive to make it even better every. single. day.

This is all kind of broad so how about we give you the bulleted skinny on what our expectations will be and what your day-to-day would look like.

YOU:

- Are SHRM certified or have a similar HR/People certification.

- Have at least 2 years experience working in a similar HR/People manager or HR/People generalist role.

- Like to work remotely, with occasional in-person company and leadership gatherings.

- Have demonstrated success in a similar role.

- Ideally have Paychex PEO or similar PEO experience - but not required.

- Are a hands on leader, not afraid to jump in when needed.

- Are strategic, scale-oriented and data-informed.

- Like the challenge of building/maintaining a remote culture.

- Are empathetic towards others and have used that to creatively help them.

- Are smart, and willing to say, "I don't know what I don't know".

- Enjoy coaching, mentoring and growing people.

- Have the business acumen and broad-based HR experience that helps you partner, collaborate, and work effectively with all departments while building trusted relationships and positively influencing others, especially in a virtual environment.

THE ROLE:

-Partner with the CFO and oversee Sendlane's strategic initiatives related to hiring, onboarding, career development, culture management, performance management and legal compliance.

-Maintain an in-depth knowledge of legal requirements related to a remote workforce, reducing legal risks, and ensuring compliance with federal, state and local employment laws and regulations, in partnership with legal representation.

-Be the source for employee questions, working with and managing outside consultants as needed.

-Be the Paychex PEO expert, assisting Finance to administer payroll and benefits.

-Help create and manage scalable people processes and systems to enable rapid growth.

-Help drive and support a performance and meritocracy driven culture.

-Monitor and report on the overall health of the People policies and practices.

-Working with and coach the existing Culture Committee team.

-Assist onboarding new employees.

-Work with legal to maintain the employee handbook.

-Help coordinate all-employee retreats.

-Partner with department managers to support, enhance and optimize recruiting initiatives.

-Optimize an existing culture of growth and real time feedback and implement talent development and performance management systems/structures.

-Encourage active feedback loops to ensure we are thoughtfully scaling our culture and processes as we grow.

-Optimize and oversee Sendlane's programs related to compensation, HR policies, practices, & regulations, and data analytics that shape the employee experience while being efficient, scalable, and reflecting our culture and values

Sound like something you're up for?

We strive to ensure our employees have the best experience possible (while still remembering you are here to do a job). Here's our benefits package:

- We are 100% REMOTE.

- Health/Dental/Vision - 70% to 100% paid for by us (depends on the plan you pick).

- We have a no a-hole policy, so keep the ego's at the door.

- Parental Leave - New parent? Congrats! Count on 6 weeks of leave, separate from our PTO policy.

- Traditional or Roth 401k - Your future self will thank your current self for the investment (and we match up to 4%)

- Flexible PTO - Take what you need when you need it.

- We pay you to GO AWAY - $1,000 bonus for taking 5 days off in a row!

- Equity - If you're helping us build, we want you to have a piece.

- Macbook and $500 home office stipend.

Along with our benefits, you can expect an awesome, performance driven work environment. You can count on having an incredible team of people who are all insanely hard-working (but like to have FUN).

We have, what we call, a "friends first" culture. That doesn't mean we're not getting work done nor does it mean we're getting too personal with one another. It simply means that our collaboration, communication and ability to work together is second to none because we have a solid understanding of the people we work with every day and we actually enjoy it, too! And, to answer your question"yes", we have conducted entire conversations using only GIFs.

If this all sounds like your cup of tea then we definitely want to hear from you!

Apply today!