Lead and scale the People Ops function managing employee lifecycle operations compliance and partnering with cross-functional teams to ensure operational excellence.

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide - including Brex Rippling Navan Qantas SHEIN and many more - with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.
Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and you're motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here you'll tackle complex high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you let's build what's next.
About the team
The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global vibrant and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs strategic People & Talent initiatives and a deep understanding of our organization's needs we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success.
What you'll do
This role will lead and scale the People Ops function for the Americas building the systems processes and team that deliver a seamless employee experience from onboarding through offboarding while ensuring accuracy compliance and operational excellence across HRIS payroll benefits/LOA immigration and EOR workflows.
You'll be a hands-on builder and people leader who standardizes SOPs elevates service quality and partners closely with Payroll IT Compliance Finance/AP and our global People & Talent team to keep our operations tight data-driven and audit-ready.
This hybrid role is based in San Francisco.
What you'll do

• Lead and develop the regional People Operations function; own end-to-end employee lifecycle operations (onboarding/orientation background checks HRIS data integrity payroll inputs/changes benefits and leaves offboarding) with a strong focus on delivery quality and compliance.
• Drive operational excellence by codifying and maintaining regional SOPs managing the PNT Jira helpdesk queue and setting clear workflows and standards that are consistent with global guidance.
• Partner cross-functionally with Payroll IT Compliance and Finance/AP on accurate and timely transactions audits vendor coordination invoicing/POs and change control (e.g. Sequoia/PrismHR Deel/Papaya).
• Oversee immigration/global mobility processes and EOR transitions aligning stakeholders and vendors to ensure compliant on-time execution and a great employee experience.
• Maintain regional compliance standards (e.g. I-9/E-Verify ACA reporting mandatory trainings) and proactively improve controls and documentation for audits and reviews.
• Support our Americas expansion as we establish sites in Toronto Mexico and Brazil.

Who you are
We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have but are not mandatory.
Minimum qualifications:

• 6 or more years of People Operations experience with 2+ years leading or mentoring a team in a high-growth tech environment
• Hands-on ownership across the employee lifecycle (onboarding/orientation HRIS data integrity payroll inputs benefits and leaves offboarding) with strong US compliance knowledge (I-9/E-Verify ACA mandated trainings).
• Proficiency with HRIS and ticketing; experience with BambooHR and managing a helpdesk queue/SLAs is a plus.
• Vendor and program management experience with PEO/EOR and benefits/payroll partners (e.g. Sequoia/PrismHR Deel Papaya).
• Clear concise communication skills; ability to build SOPs document processes and enforce standards in a fast-moving global environment.
• Comfort working with cloud technologies such as Slack Zoom Google Suite Confluence and BambooHR.
• Ability to be resilient learn quickly and adapt to the organizational culture and ways of working in a dynamic environment.

Preferred qualifications:

• Experience scaling People Ops in a global fintech environment.
• Experience successfully proposing new solutions across a landscape of diverse decision makers with determination.
• Experience coordinating immigration/global mobility workflows and vendor partners (e.g. counsel trackers approvals) for the US.
• Experience managing EOR transitions and cross-border onboarding in the Americas (US Canada Mexico Brazil).

Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We don't regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.
#BI-Hybrid