Manager, Platform Management Team

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options
for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and worldchanging projects, you will do more and become more than you ever
thought possible.

The Platform Manager Team (PMT) lead is responsible for driving improvements to on market products to enhance customer experience & bring key on market insights back to new product development programs. The PMT leaders are accountable for their platforms & products with key partnerships in Development, Operations, Marketing and Commercial. The PMT leads generally take overall responsibility for on-market support of one or more sequencing platforms starting prior to product launch (engaging with the core team) and continuing through product End of Support (EOS).

The PMT operates in a matrix environment with the PMT lead expected to coordinate and oversee platform projects, application projects, consumables projects and Life Cycle Management. It is a highly collaborative role where you are expected to lead complex cross functional technical troubleshooting investigations in a fast paced and dynamic environment

The role reports to the Director, Portfolio Management as part of the Strategic Portfolio Management group within Instrument Platform Operations

Key responsibilities

Ensure the platform is meeting the published performance levels and claims

• Satisfy the needs of post-market surveillance of regulated products
• Aggregate issues and events from all data sources (i.e. field service, development, manufacturing, supply chain, automated status monitoring sources) to assess overall system performance
• Identify, track, and act on leading indicators of potential issues
• Be the default internal point of contact for the platform
• Understand the evolving needs of our customers and assess any impact on our product definition and specifications

Drive improvement to the platform based on business priorities

• Triage issues and events identified from various sources
• Coordinate root cause/failure analysis activities across functional areas as necessary
• Prioritize activities based on impact and available resources and identify opportunities that could be realized with additional resources
• Negotiate with Business Unit Leaders and other key stakeholders to converge on optimal changes to the platform from a broad company perspective, leveraging organizational resources efficiently
• Coordinate and drive platform extension activities including design change, development, verification, and validation to deliver new applications and/or performance/robustness enhancements

Drive communication throughout the organization about platform performance and plans for the platform

• Generate, maintain, and publish platform roadmap to stakeholders
• Track and report platform performance

Manages PMT that consists of representatives of all key functions associated with the product including, but not limited to, Customer Support, Marketing, Ops, Product Dev, Finance, QA

• Coordinates regular meetings to discuss performance
• Drives decisions relating to platform
• Tracks any performance related projects initiated out of the PMT
• Reports to the Director, Portfolio Management
• May or may not have direct reports based on the needs dictated by the specific platform

Must be open to international travel (10-15%) to maintain alignment with global sites and customers

Skills and Experience

• Proficiency leading project teams
• Demonstrated success leading in a matrixed environment
• Solid written and verbal communication skills
• Understanding of IVD/Dx quality and regulatory requirements
• Solid systems level understanding of the specific sequencing platform
• Understanding of Operations

Behaviors

• Strong collaborator
• Embraces continuous improvement
• Strong conviction for doing the right thing
• Customer focused

Education

• B.S. in Engineering or related field with 6 years of relevant experience managing cross-functional product development, production sustaining, process development, design, scale-up, improvement, and validation.

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Concerns regarding COVID-19 continue as positive cases are experienced in the communities in which we operate. Please be aware that, as a condition of employment, Illumina may require proof of COVID vaccination in accordance with local statutory requirements (subject to limited exceptions) beginning November 1, 2021.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf