Manager Portfolio Optimisation

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go? 

Job Description

• Fixed term contract 

As the Manager, Portfolio Optimisation, you will be responsible for evaluation, design, and implementation of best practice business processes to improve service and business efficiency. They will be expected to analyse data related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes for Claims.

You will support design of future state workflow design across the enterprise. Additionally you will be focused on ensuring that appropriate levels of internal and external stakeholder engagement, overall portfolio management and providing technical support for resolution of escalated issues and incident management. To ensure high levels of consistent business performance and risk management and compliance.

Lead process review and redesign across targeted areas of the business to enable for more efficient and effective ways of working and measuring benefit realisation. 

This position will also have a role in collaborating cross-functionally with colleagues representing various functional departments to achieve common objectives. 

Qualifications

• At least 10 years’ experience in a Claims Management, Technical or Managerial roles within Financial Services/Insurance Industry.
•  Strong knowledge of Insurance (Preference given to Life Insurance experience).
• Excellent communication and presentation skills.
• Excellent delivery skills. - Excellent relationship development, management and negotiation skills.
• Excellent analytical skills.
• Knowledge of definitions of disablement and techniques for claims investigations.
• Project Management experience.
• Ability to manage, lead, influence and conflict resolve with multiple stakeholders.
• Strong grasp of Target Operating Models, Business Process Re-engineering management concepts & fundamentals.
• Strong risk and compliance knowledge.
• Evidenced Change implementation experience.
• Experience or understanding of working on an Agile development environment.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.