Manager - Product Development

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When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from conceptualization to market launch. We are a highly motivated and collaborative team, looking for a leader with vision who has proven product development skills, relentless customer focus and the ability to thrive in a fast-paced environment.

Job Responsibilities:

• Drive vision and development of new marketing capabilities and revenue driving treatments based on an intimate knowledge of the customer, business and technology
• Critical participant in concept development and end-to-end customer experience design
• Integrate customer research, usability studies and market analysis into actionable product requirements
• Understand business goals and customer needs, and identify creative ways to leverage capabilities and develop new solutions to meet those needs
• Lead Consumer-wide critical initiatives to drive business results, improve customer experiences, and increase agility in product development
• Drive products through development, testing and launch, advocating to achieve the best outcomes
• Write and prioritize features for new products and product enhancements, balancing the needs of customers and collaborators
• Ability to collaborate and negotiate with several internal partners, such as Risk, Legal & Compliance, Technology, Web & Mobile and more to define and pivot product needs

Qualifications:

• Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude and enjoys working at the intersection of tech and business
• You are solution-oriented, results-driven, and show up with passion and enthusiasm.
• Comfortable working in an innovative and fast-paced environment and can simultaneously drive multiple projects- you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.
• Strong end-user focus and understanding of customer empathy
• You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.
• Curious with an Enterprise mentality - you connect the dots and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.
• You have a positive attitude and maintain a sense of humor in the face of challenges and/or setbacks.
• Bachelor's Degree plus 3-5 years' experience in product development. Prior experience in lending, financial services or hi-tech domains preferred
• Experience working with partners to ideate and define business features in Rally or a similar tool; prioritizing features based on business / customer value and feasibility, conducting product owner test validations
• Ability to manage technical, regulatory as well as communication complexity in large multi-workstream initiatives
• Demonstrated strategic thought leadership to develop and iterate the product roadmap and backlog
• Excellent communication skills with ability to engage and influence partners and senior leaders
• Previous experience in an Agile or Scaled Agile Product Development environment and on global products highly desired

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.