Manager, Product Management

As a Data Product Managers, you ideate, shape, and build new products and features that create competitive advantage and operational efficiencies. You are a data-driven, tech-savvy problem solver who possesses strong business acumen and who is obsessed with building innovative, elegantly designed products. You will track full life cycle product management efforts including defining & creating product roadmaps, writing requirements and user stories, working closely with development teams to ensure timely delivery as well as leverage data and analytics to track, manage and optimize performance and ensure overall success of the product.

PRIMARY RESPONSIBILITIES:

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
• Develop working knowledge of BAYADA’s mission, services, people, organization, policies and procedures.
• Collaborate with cross-functional teams and vendors to define, design and deliver new products, technical solutions, and enhancements that work cohesively and meet the needs of the company, its clients, and the end users.
• Work with business stakeholders to define and translate strategic business ideas into product stories and acceptance criteria.
• Own end-to-end product delivery by leading ideation, concept development, prototyping, specifications, building, verification, and rollout.
• Represent customer needs and requirements to drive product and feature development.
• Collaborate with market facing, content and clinical teams to understand their needs and translate into our product roadmap.
• Partner with stakeholders (internal and external), engineering leads, and management for sprint planning and expectation management.
• Review vendor performance and hold accountable to delivering expected performance and service levels.
• Communicate the state of projects across teams, stakeholders as well as to executives.
• Research, troubleshoot, diagnose, and recommend solutions to complex business and technical problems.
• Measure the right KPIs that will help stakeholders, and the tech team identify what they have as levers to drive positive change.
• Constantly improve customer satisfaction, usability, reliability, and operational efficiency by continually monitoring performance data and KPIs to find opportunities to increase engagement and reduce friction for users.
• Deeply understand the technology behind our products and become an expert in what technology and approaches are used in the market.
• Communicate quality control plan to the product team and oversees the implementation of the plan.
• Contribute in product training seminars and presentations.
• Develop and maintains product documentation, product instructions and user guides, product metrics and sales and marketing content strategy.
• Coordinate with designers, developers and testers to create functional specifications.
• Communicate product improvements to stakeholders and key customers.
• May provide customer support in escalated cases.
• Mentor and guide IT application support team to improve technical and consultative skills. Participate in development of future product managers (succession planning).
• Participate in quarterly and annual budgeting process by managing related technology costs that tie into the office’s overall budget.
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
• Perform related duties, or as required or requested by supervisor. 

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
• Four (4) year college degree preferred.
• Minimum three (3) to five (5) years work experience as a Project Manager and/or Business Analyst.
• Minimum three (3) to five (5) years work experience in home health care or similar health care setting.
• Demonstrated experience with business process modeling, and project management.
• Demonstrated experience with data modeling and object-oriented design a plus.
• Demonstrated record of strong interpersonal skills.
• Competence in basic PC skills required to perform job functions.
• Excellent written and oral communications skills.
• Ability to read, write and effectively communicate in English.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.