Manager, Product Management (Product Analysis)

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

Great opportunity for a Manager of Product Management to partner with key stakeholders to support the strategic direction of an insurance product line across all distribution channels and brands. The position is responsible for monitoring and supporting all aspects of product performance to achieve Company revenue and performance targets.

We are open to considering remote candidates outside of San Diego County who reside in PST time zone

WHAT YOU WILL DO

Supports product business initiatives using insurance knowledge and data analyses.

• Collaborates with underwriting unit(s), and Product and Actuarial to support development of product strategy and action plan to achieve growth and profit objectives.
• Participates in and supports discussions regarding retention and growth strategies through the integration of the underwriting, marketing, policyholder services, distribution, claims, actuarial, data analytics, customer and digital experience.
• Collaborates with other functional departments to coordinate timelines for delivery, maximize the effectiveness of programs, direct implementation of product strategies or changes, and drive cross-functional alignment and engagement for initiatives supporting product objectives.
• Performs data analyses concerning loss patterns, market forces, risk distributions, agency management, or scenario testing of in-force book to evaluate the success of current strategies to either modify or create new strategies targeting production, product competitiveness, or underwriting profitability.
• Applies business content knowledge in identifying priorities and executing strategic product initiatives to achieve business objectives.
• Partners with Actuarial and/or Underwriting team to facilitate changes to processes or systems, or respond to questions, and ensuring communication to affected parties.
• Maintains knowledge of available internal and external data sources, including accuracy and completeness, to select the proper data set(s) for evaluation, direct changes to data sets through Data Governance processes, or request additional data for evaluation.
• Organizes and structures product definitions utilized in Product to ensure efficiencies in downstream reporting processes.

Supports the maintenance of current products, filed product changes, and design and delivery of new products in development.

• Keeps abreast of distribution channel needs through involvement in agency facing initiatives, and regular reporting on direct to market strategies available in the industry.
• Participates in validation and testing of features prior to end user acceptance.
• Develops working knowledge of ratemaking bureau underwriting manuals and company exception rules and maintains knowledge of any changes. May document and memorialize changes.
• Maintains working knowledge of rules, regulations, nuances in states of operation and engages with Product Managers, product line underwriting unit(s) to invoke needed changes or identify training in support of a self-sustaining culture

Develops, leads, and manages the Product Management Analyst team.

• Provides tactical direction to Product Management Analyst team. Communicates Mission, Values, and other organization operating principles to direct reports.
• Establishes and maintains the overall work cadence and, in partnership with Manager and Executive Management, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire Product Management Analyst team is engaged and that leadership practices for the team encourage development, recognition, and retention.
• Acts as a resource for Product Management team members to answer questions and solve complex problems.

SUPERVISORY RESPONSIBILITIES

• Directly supervise a team of Product Management Analysts.
• Directly supervises employees within the Product Management team of Product Analysts and carries out supervisory responsibilities in accordance with company policies and applicable laws.
• These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.

WHAT YOU BRING TO THE ROLE

• Bachelor's degree from a college or university required with a major or emphasis in Business, Computer Science, Math or related field. MBA is a plus.
• Exposure to industry recognized product management curriculum, or demonstrated experience preferred.
• Minimum 5 years of experience in insurance product management or in the insurance field required.
• Experience managing complex, large-scale, high risk product development projects preferred, or proven competence.
• CPCU preferred

KNOWLEDGE AND SKILLS

• Knowledge of actuarial practice area is a plus.
• Extensive knowledge of the insurance industry, commercial lines, inclusive of workers' compensation, preferred.
• Highly developed quantitative analysis, decision making, and project management skills.
• Demonstrated ability to solve complex business problems, consistent with a deep understanding of the strategic direction of the business.
• Strong leadership, written and oral communication, and teamwork skills required. Strong organizational skills.

COMPENSATION

The salary range listed for this position is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 10 paid holidays throughout the calendar year
• Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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