Manager, Product Operations

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com . Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Job Summary:

Leader of the Product Operations team tasked with supporting the delivery of all products in the suite across all sales channels, commodities, regions and multiple systems. Working through cross-functional teams to implement the Sales Operations Platform Strategy which includes all internal and external selling platforms (Encore, Apollo, OAM, DSP, Siebel, VHOS, DEHQ, SFDC, etc), ensures that they operate with efficiency at key points in the customer life cycle and align with NRG strategic vision.

Essential Duties/Responsibilities:

• Lead Product Operations in cross-functional change initiatives impacting the Sales Operations Platforms
• Interacts with business stakeholders and subject matter experts to understand project charters and business objectives to gather, document and analyze business needs and translate to requirements for project execution
• Define the product landscape, configuration of new components/costing assumptions, understand contract implications and ensure complete product fulfillment
• Prioritize special project needs against business support requirements and manage stakeholders across the business
• Works collaboratively with management, employees and project resources to execute on prioritized work that is aligned with the overall sales organization initiatives and ensure deadlines are met with the expected level of quality
• Gather feedback from sales teams and other functional leads to identify enhancements; support development of business requirements, testing and training.
• Communication to both internal and external users includes but not limited to: proactive notifications of future maintenances, new feature releases, product availability, troubleshoot issues in one or multiple regions, etc.
• Demonstrate understanding of the Sales Operations Platform Strategy, business processes and complete suite of products and potential products. Provide post-training support to sales learners as needed
• Work closely with Sales, pricing, costing, IT, business strategy and other teams to ensure the Sales Operations Platforms, strategy and projects are aligned with overall sales technology initiatives.

Working Conditions:

• Open office environment.
• Travel - minimal

Minimum Requirements:

• Bachelor's degree
• 5 or more years of retail energy industry experience with at least 2 years in products operations, customer operations, sales, sales support, marketing or project management
• Strong organizational skills with the ability to handle multiple assignments
• Ability to influence change across an organization
• Experience as a people manager
• Experience with designing, developing and implementing solutions to growth opportunities and project-based issues

Preferred Qualifications:

• Comprehensive understanding of platforms, processes and products across North America retail energy footprint
• Experience with power and gas commodities
• Understanding of renewables, demand response and other product offers
• Knowledge of Process Excellence methods and methodologies such as Business Process Management, Six Sigma, Project Management.
• CRM or Pricing systems preferred.

Additional Knowledge, Skills and Abilities:

• Strong written and verbal communication skills
• Solution oriented and ability to engage cross functional teams to deliver an outcome
• Ability to think critically and to simplify complex issues into actionable resolution steps
• Desire to expand knowledge base into power markets
• Willingness to influence across the direct team and not just be single objective focused

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster(The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf )

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

Nearest Major Market: Houston