Manager - Professional Services

Position Overview

At Everstream we are passionate about the success of our customers. We’re looking for a strategic results-driven professional to lead strategic projects supporting customer growth retention and loyalty. This position will report directly to the Director Professional Services.

As the Manager Professional Services you will manage a team of consultants executing strategic projects that support broader goals to retain customers and deliver a seamless customer experience in using our products. This role is highly cross-functional and you will be the intersection of our sales customer success product management and engineering teams.

Key Responsibilities

• Lead a team of consultants implementing Everstream solutions for our global customers

• Drive strategic initiatives in your team and the overall Professional Services department to improve delivery processes and quality standards

• Serve as management sponsor and escalation point for customer projects

• Support the team to advise clients on best practices and system capabilities as well as limitations

• Support sales cycles representing Professional Services and helping to define project scope

• Define Statement of Work documents for complex implementation projects

• Proactively communicate with Sales Customer Success and Product teams to plan and maintain implementation schedules in line with mutually agreed project milestones

• Support your team escalating product gaps and work with Product teams to address them

• Partner with counterparts in Sales Account Management and Customer Success teams to ensure that effective handover processes are maintained before and after implementation

• Track project governance using tools such as Smartsheets Salesforce and Teams

Who you are

• 8+ years of B2B SaaS Professional Services experience preferably within supply chain procurement or transportation solutions

• Strong track record of successfully managing software implementation projects preferably including people management responsibilities

• Excellent communication skills both with customers and within an organization

• Ability to set and execute against defined project milestones and maintain timelines

• Strong organizational skills and ability to oversee and prioritize multiple projects at the same time

• Excellent organizational and interpersonal skills.

• Ability to build trust and rapport with customers

• Comfortable and willing to be a hands-on contributor

• Analytical and process-oriented excellence

• Bachelor's degree

100% Remote Position

Applicants must be currently authorized to work in the United States on a full-time basis.

#LI-AB1