Manager, Professional Services

Attentive · USA

Company

Attentive

Location

USA

Type

Full Time

Job Description

Who we are
Our global Customer Success organization is responsible for the customer engagement strategies that drive ongoing customer value within theย  companyโ€™s rapidly growing customer base. The Manager, Professional Services will report to the Director, Professional Services, and directly lead a team of individual contributors.ย  You will support your team of PS Specialists in their day to day as they work with our customers to help them meet their own marketing goals by driving adoption within the Attentive platform. You will help us refine our processes, uncover data, and partner cross-functionally to build strategies that continuously deliver value to our customers and our business.


Why Attentive needs you
  • Coach the team toward maximum efficiency and scalability, while focusing on customer outcomes and satisfaction
  • Act as a primary point of escalation while focusing on improvements to services delivery
  • Manage resource allocation and project assignments collaboratively with CS Managers
  • Identify opportunities for better cross functional alignment with partners such as sales, marketing, and the partnerships teams
  • Hire, develop, and grow the top talent of the globally distributed Professional Services team, while fostering a culture of customer-centricity and innovation
  • Monitor business metrics and delivery of projects that drive key business outcomes for customers, continuously evaluating performance for improvement


    • About you
  • 1-3 years of leadership experience in Professional Services, Consulting, or Customer Success within B2B SaaS as a manager, team lead, or senior-level IC
  • Proven experience in managing changing initiatives through process improvement, team coaching, or systems implementation
  • Experience scoping solutions and delivering on customer outcomes
  • Strategic thinker with a strong understanding of email/messaging or marketing technologies
  • Understanding of how large retail and ecommerce marketing teams work and how our platform/services fit into their ecosystem.ย 
  • Analytical and data driven decision maker, with knowledge of Salesforce, JIRA, Zendesk, Looker, and Catalyst
  • Customer focused mindset with a passion for delivering value driven outcomes to the customer
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

    • You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

    For US based applicants:
    - The US base salary range for this full-time position is $110,000 - $140,000 annually + bonus/commissionย + equity + benefits
    - Our salary ranges are determined by role, level and location

    #LI-LB1

    Explore More

    drive ongoing customer value Jobs customer outcomes and satisfaction Jobs maximize efficiency and scalability Jobs customer-centricity and innovation Jobs deliver value driven outcomes Jobs More Jobs at Attentive Jobs in USA
    Apply Now

    Date Posted

    10/25/2024

    Views

    0

    Back to Job Listings Add To Job List Company Profile View Company Reviews
    Positive
    Subjectivity Score: 0.8

    Similar Jobs

    Engineering Manager - Software Supply Chain Security: Auth Infrastructure - GitLab

    Views in the last 30 days - 0

    This job description highlights a leadership role in developing secure scalable authentication infrastructure for GitLab It emphasizes technical exper...

    View Details

    Account Manager - Trafilea

    Views in the last 30 days - 0

    Shapermint is a leading DTC shapewear brand known for its comfortfirst designs AIdriven growth strategies and global operations The company emphasizes...

    View Details

    Manager Safety Regional Operations - Airbnb

    Views in the last 30 days - 0

    This job description outlines a Manager Regional Operations T3 role at Airbnb requiring expertise in traumainformed care team management and operation...

    View Details

    Analyst Relations Manager - Tanium

    Views in the last 30 days - 0

    Tanium seeks a proactive Manager for Analyst Relations focusing on project management and evaluation coordination The role offers remote flexibility a...

    View Details

    Staff Salesforce Engineer - CRM Systems - GitLab

    Views in the last 30 days - 0

    This job description outlines a Staff Salesforce Developer role focusing on designing building and scaling enterprisegrade solutions across Salesforce...

    View Details

    Growth Product Lead - Loyalty - Trafilea

    Views in the last 30 days - 0

    Trafilea promotes itself as a transformative consumer tech platform with AIdriven growth solutions highlighting achievements like 1B revenue and globa...

    View Details