Manager, Professional Services

Box Consulting is a fast growing team helping customers rapidly deploy, maximize value, and deeply integrate Box into their enterprises. Your proven ability to work creatively and analytically on complex, multi phase engagements with the most strategic of customers will help you build, manage, and scale your team in highly engaged environment.  Excellent communication, leadership, and management skills enable you to grow the team's professional development while staying highly engaged with customers - an opportunity for your team to learn the depth of your delivery expertise on the job.

Box is growing fast. Real fast. Every business in the world is looking to modernize the way they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together.  Your years of experience with project management and business process design, combined with expert knowledge of internal processes and related systems, empower you to be an influential leader within Box Consulting and more broadly across all of Box.

WHO YOU ARE

• You have solid people management experience, including recruiting, hiring, onboarding as well as cultivating professional development opportunities as part of performance management functions
• 6+ years service delivery experience; preferably projects with significant impact to the financial performance of the organization
• Knowledge of sales operations processes, technologies and organizations; solid understanding of revenue performance targets, utilization objectives, industry standard key performance indicators
• Regularly interacts with and influences senior management, other functional areas such as Sales and/or external parties
• Works autonomously with limited guidance - Strong sense of urgency for customer issues. Comfortable leading larger teams including cross-functional members
• Implements robust strategies to effectively manage the team; uncovers improvement areas and develops clear, actionable development plans to achieve full range of goals 
• Focuses on maximizing customer delight and outcomes in all conversations across Box; consistent advocacy of customer experience cross functionally with all levels of leadership
• Proven track record or experience working effectively with sales leaders to help identify opportunities, present solutions during a sales cycle, and contribute to the sales estimation and contracting