Manager, Professional Services

$95000 - $115000 / year

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION

Vertafore is looking for a Sagitta conversion team manager who is passionate about managing a fast-paced software implementation team in our Large Agency organization. We're #1 in our industry and are looking for a someone who will thrive in a customer-driven, collaborative team environment, and who is dedicated to working with our customers and the team to ensure we provide the best service possible in the insurance software industry!

Core Requirements and Responsibilities:

In support of our products and our clients, the Professional Services Manager will:

· Lead a team of billable, implementation resources in a high energy, technical environment.

· Collaborate with team members and customers through the data conversion process.

· Coordinate escalation issue processes through both development and support departments when necessary.

· Work with team to recommend solutions for customer pain points, gaps, needs, goals.

· Lead solutioning and troubleshooting activity bringing to successful closure.

· Contribute and lead methodology and best practices design.

· Ensure budgets, schedules and performance standards are attained.

· Serve as the primary customer escalation point for customer changes and/or issues during the implementation process.

· Partner with the sales teams for project scoping and preparing statements of work.

· Provide oversight to ensure the published delivery methodology is followed.

· Support team development in the Vertafore Way while helping to effectively address the resource requirements dictated by current backlog.

· Creatively construct and deploy diverse approaches to drive employee engagement.

· Inspire and motivate team to meet commitments.

· Work with sales, product management, development, and cross functional teams to improve customer experience.

Knowledge, Skills, and Abilities:

· Insurance industry software conversion experience highly desirable

· Experience with Vertafore's Sagitta strongly preferred.

· Prior Microsoft SQL Server experience strongly preferred.

· Bachelor's degree or equivalent experience

· Proven experience to manage multiple projects and to establish priorities.

· Occasional weekend and/or after-hours availability for client support and conversion assistance.

· Prior client relationship management experience.

· Proficiency with MS Office Tools.

Qualifications:

· Minimum of 1 year managing a high performing Professional Services team in a tech environment

· Functional understanding of multiple project delivery methodologies (Scrum, Agile, Waterfall)

· Demonstrated ability to drive large, highly complex programs in a fast-paced, matrix management organization.

· Strong interpersonal skills with the proven ability to effectively engage and influence at all levels.

· Ability to effectively and efficiently analyze data to identify potential issues that aid in decision making by mitigating risks.

· Ability to effectively prioritize workload and tasks to meet deadlines.

· Manage confidentiality without exception!

· Excellent presentation and communications skills, both written and verbal.

· Outstanding time management skills

· Ability to interact productively with clients of all levels, from C-level to IT individual contributor.

· Ability to be creative and innovative.

· Experience with Salesforce, Project Management software and Professional Services Automation tools.

Additional Requirements and Details:

· Travel required up to 25% of the time.

· Located and working from an office location.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing. 

Our offices are currently open on a voluntary basis and we are moving forward with a flexible first business need work environment in mind.

#LI-Hybrid

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.