Manager, Professional Services

JOB DESCRIPTION

Vertafore is seeking a Professional Services Manager to lead a dynamic software implementation team within our Vertafore Canada organization. As an industry leader, we prioritize customer-driven collaboration and excellence in service delivery for the insurance software industry. If you excel at managing successful project implementations, building strong customer relationships, and strategic project management, we invite you to join our team. The Professional Services Manager will oversee multiple projects, ensuring alignment with Vertafore's mission, strategy, values, and goals.

Core Requirements and Responsibilities:

In support of our products and our clients, the Professional Services Manager will:

· Lead a team of billable, implementation resources in a high energy, technical environment.

· Collaborate with team members and customers through the data conversion process.

· Coordinate escalation issue processes through both development and support departments when necessary.

· Work with team to recommend solutions for customer pain points, gaps, needs, goals.

· You are experienced at developing, defining, and executing project plans.

· You work tirelessly to provide outstanding project team leadership to achieve, schedule, budget, quality, and scope performance.

· Ability to teach and mentor junior and senior project managers and have them shadow you on projects.

· You are able to develop best of breed Project Management content and deliverable artifacts.

· Lead solutioning and troubleshooting activity bringing to successful closure.

· Contribute and lead methodology and best practices design.

· Ensure budgets, schedules and performance standards are attained.

· Serve as the primary customer escalation point for customer changes and/or issues during the implementation process.

· Partner with the sales teams for project scoping and preparing statements of work.

· Provide oversight to ensure the published delivery methodology is followed.

· Support team development in the Vertafore Way while helping to effectively address the resource requirements dictated by current backlog.

· Creatively construct and deploy diverse approaches to drive employee engagement.

· Inspire and motivate team to meet commitments.

· Work with sales, product management, development, and cross functional teams to improve customer experience.

Knowledge, Skills, and Abilities:

· Insurance industry software conversion experience highly desirable

· Experience with Vertafore Canada SIG strongly preferred.

· Prior Microsoft SQL Server experience strongly preferred.

· Excellent presentation, written and verbal, communication skills: demonstrated ability to present to groups, customers, and executives.

· Experience in managing large, complex, enterprise software implementation projects.

· Bachelor's degree or equivalent experience

· Proven experience to manage multiple projects and to establish priorities.

· Occasional weekend and/or after-hours availability for client support and conversion assistance.

· Prior client relationship management experience.

· Proficiency with MS Office Tools.

· French and English language skills, speaking and writing.

Qualifications:

· Minimum of 1 year managing a high performing Professional Services team in a tech environment

· Functional understanding of multiple project delivery methodologies (Scrum, Agile, Waterfall)

· Demonstrated ability to drive large, highly complex programs in a fast-paced, matrix management organization.

· Strong interpersonal skills with the proven ability to effectively engage and influence at all levels.

· Ability to effectively and efficiently analyze data to identify potential issues that aid in decision making by mitigating risks.

· Ability to effectively prioritize workload and tasks to meet deadlines.

· Manage confidentiality without exception!

· Excellent presentation and communications skills, both written and verbal.

· Outstanding time management skills

· Ability to interact productively with clients of all levels, from C-level to IT individual contributor.

· Ability to be creative and innovative.

· Experience with Salesforce, Project Management software and Professional Services Automation tools.

· Certification in Project Management (e.g., PMP certification) is a plus

Additional Requirements and Details:

· Travel required up to 25% of the time.

· Located and working from an office location.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in Canada.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. Duties, responsibilities and activities may change at any time with or without notice. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.