Manager, Professional Services (Remote with Travel)

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Department Overview

The BD Dispensing Professional Services Department manages, plans and coordinates the implementation of the Medication Management Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. These project teams include staff from BD and the customer, working in alliance with each other toward the common goal of an on-time, successful system implementation. In coordination with the functions provided by the PMO, activities include product and software installation, workflow, system design and configuration tasks, integration engineering functions and detailed customer relationship and account management activities.

Purpose:

The Manager, Professional Services manages a remote team of Dispensing Professional Services implementation professionals, who deliver services to customers. This is a home-based position with travel.

To meet the expectations of this role, the candidate must be able to demonstrate:

• Critical Thinking - interprets internal / external business issues / interdependencies and adapts work priorities to meet company goals
• Ability to manage complex and multi-faceted customer issues and relationships
• Ability to absorb strategic product roadmap and articulate high-level vision with customer stakeholders
• Change Leadership - embraces culture of change and leads by example
• Ability to hire, develop and lead a diverse and hard-working team that demonstrates an understanding of how to work within the larger Implementation and MMS organization
• Results Orientation - leads team to achieve established goals in an effective manner
• Personal courage - takes appropriate risks and makes decisions maintains responsibility for outcomes
• Expertise in building and operationalizing processes and tools to meet the needs of the organization, applying expertise to improve effectiveness and provide guidance to employees in own area
• Ability to establish strong customer relationships throughout defined geography and to build strong regional relationships with commercial sales and customer service counterparts and teams
• Ability to perform select Account Management functions for assigned customers
• Ability to build strong team environment, culture of teamwork, collaboration, continuous improvement and customer excellence
• Accountability for managing financial resources
• Commitment to meeting/exceeding customer expectations
• Understanding of customers' perspectives and their expectations; decision making in accordance with customer perspectives and cultural sensitivities
• Ability to track resource utilization and ensure that usage stays in sync with budgets and protocols; identifies areas of concern
• Strong focus on delivering high quality work; holds self to high quality standards

Required Soft Skills:

The Manager, Professional Services should exhibit competency in the following set of soft skills:

• Negotiation skills
• Effective interpersonal skills
• Team leadership
• Ability to work in matrixed and virtual environments
• Effective, professional customer communications (both verbal and written) including at executive level
• Decision making skills
• Building and leading effective teams
• Conflict resolution

Education or Equivalent:

• Bachelor's degree or equivalent education and work experience required.

Experience or Equivalent:

• People management experience. Experience with managing virtual teams.
• Customer/Client relationship management experience. Demonstrated success in driving customer satisfaction and quality.
• Specific knowledge of BD Medical Systems business or products highly desired.
• Prefer knowledge of hospital systems and procedures that integrate with BD products.

Work Environment:

• Travel may range from 25% - 75%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.
• Must possess and maintain a valid driver's license, be at least 21 years old and meet BD's auto safety standards
• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proof must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift