Manager, Professional Services Solution Support
Job Description
Manager Professional Services Solution Support
Responsibilities
Required Knowledge and Skills
Basic Qualifications: Bachelors Degree with a minimum of 3 years experience working in implementations or professional services; OR in lieu of degree, 5 years experience working in implementations or professional services
Minimum of 3 years directly managing a team or managing cross-functional project teams
Work Conditions
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.
Responsibilities
- Provide leadership and work direction for approximately 12 direct reports. Helps to manage and balance the workload of the team and facilitates problem solving as needed.
- Managing alignment of the company to customers.
- Quarterly revenue responsibilities ($10-$20M ) and revenue risk mitigation.
- Assist in setting and execution of the strategic direction for Omnicell Professional Services team.
- Supports hiring and onboarding of new staff and provides opportunities for development and training.
- Provides front line leadership and support to team by demonstrating Omnicell's Customer Intimacy Values. Instills a positive attitude and motivates team members by maximizing team and individual performance.
- Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.
- Management and oversight of the following areas: revenue, process, implementation practices, process/workflow consulting and education.
- Develops, maintains and rebuilds partnerships with internal and external stakeholders who can provide information, consultation and assistance.
- Continually seeks better ways of doing business.
- Assist in developing and executing effective practices, tools, and standards for implementations.
- Demonstrated ability and executing effective practices, tools, and standards for implementations.
- Builds commitment to common goals; creates an environment of collaboration.
- Embraces change to stay ahead of problems.
- Manage time and resources effectively to meet company objectives.
- Strategic 2-3 quarter forecasting and preparation.
- Participate in strategic initiatives.
- Revenue management and strategic thinking.
- Focus on customer experience during the implementation process.
- Driving change.
- Recruits, hires and develops a high performing team.
- Maintain strong industry and product knowledge.
Required Knowledge and Skills
- Background managing clinical systems/software projects in the acute care market.
- Financial understanding of budgets, P&L and revenue goals.
- Strong communicator, articulate and persuasive to key people both within and outside of the organization.
- Depth of knowledge and experience in a wide range of functional departments; using this knowledge in order to bring their resources to bear in the resolution of account issues.
- Demonstrated ability to apply tact and diplomacy when addressing all levels of staff. Must possess a high degree of business acumen when dealing with highly sensitive and confidential information.
Basic Qualifications: Bachelors Degree with a minimum of 3 years experience working in implementations or professional services; OR in lieu of degree, 5 years experience working in implementations or professional services
Minimum of 3 years directly managing a team or managing cross-functional project teams
Work Conditions
- Remote/field based role.
- 50% Travel required.
- Management of a remote team.
- Extended hours in front of a computer using video technology.
- Work across multiple time zones.
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.
Date Posted
09/20/2022
Views
6
Positive
Subjectivity Score: 0.8
Similar Jobs
Senior Software Engineering Manager - NCR Corporation
Views in the last 30 days - 5
NCR Corporation is a leader in transforming connecting and running technology platforms for selfdirected banking stores and restaurants They are looki...
View DetailsFP&A Manager - Remote - Sharecare
Views in the last 30 days - 6
The job description is for a Manager FP A at Sharecare a digital health company The role involves providing financial reporting and analysis partnerin...
View DetailsSenior Product Manager - Client - CharterUP
Views in the last 30 days - 6
CharterUP is a leading charter bus platform aiming to disrupt the massive and fragmented bus industry by using proprietary technology to connect bus c...
View DetailsOral & Maxillofacial Surgeon - Atlanta Oral & Maxillofacial Surgery
Views in the last 30 days - 0
View DetailsController - Cognosos
Views in the last 30 days - 7
Cognosos is a fastgrowing tech startup that offers a competitive salary unlimited vacation and a range of benefits The company is looking for a dynami...
View Details