Manager, Professional Services Support

Manager, Professional Services Support

The Manager Professional Services Solution Support is responsible for leading, managing and directing implementation support activities for Omnicell.

Responsibilities

§ Provide leadership and work direction for approximately 12 direct reports. Helps to manage and balance the workload of the team and facilitates problem solving as needed.

§ Managing alignment of the company to customers.

§ Quarterly revenue responsibilities ($10-$20M ) and revenue risk mitigation.

§ Assist in setting and execution of the strategic direction for Omnicell Professional Services team.

§ Supports hiring and onboarding of new staff and provides opportunities for development and training.

§ Provides front line leadership and support to team by demonstrating Omnicell's Customer Intimacy Values. Instills a positive attitude and motivates team members by maximizing team and individual performance.

§ Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.

§ Management and oversight of the following areas: revenue, process, implementation practices, process/workflow consulting and education.

§ Develops, maintains and rebuilds partnerships with internal and external stakeholders who can provide information, consultation and assistance.

§ Continually seeks better ways of doing business.

§ Assist in developing and executing effective practices, tools, and standards for implementations.

§ Demonstrated ability and executing effective practices, tools, and standards for implementations.

§ Builds commitment to common goals; creates an environment of collaboration.

§ Embraces change to stay ahead of problems.

§ Manage time and resources effectively to meet company objectives.

§ Strategic 2-3 quarter forecasting and preparation.

§ Participate in strategic initiatives.

§ Revenue management and strategic thinking.

§ Focus on customer experience during the implementation process.

§ Driving change.

§ Recruits, hires and develops a high performing team.

§ Maintain strong industry and product knowledge.

Required Knowledge and Skills

§ Background managing clinical systems/software projects in the acute care market.

§ Financial understanding of budgets, P&L and revenue goals.

§ Strong communicator, articulate and persuasive to key people both within and outside of the organization.

§ Depth of knowledge and experience in a wide range of functional departments; using this knowledge in order to bring their resources to bear in the resolution of account issues.

§ Demonstrated ability to apply tact and diplomacy when addressing all levels of staff. Must possess a high degree of business acumen when dealing with highly sensitive and confidential information.

Basic Qualifications

§ Minimum five years' previous people management experience in a healthcare focused company.

Preferred Qualifications

§ Bachelor's Degree.

Work Conditions

§ Remote/field based role.

§ 50% Travel required.

§ Management of a remote team.

§ Extended hours in front of a computer using video technology.

§ Work across multiple time zones.

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

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