Manager, Professional Services Support

Manager, Professional Services Support

The Manager Professional Services Solution Support is responsible for leading, managing and directing implementation support activities for Omnicell.

Responsibilities

• Provide leadership and work direction for approximately 12 direct reports. Helps to manage and balance the workload of the team and facilitates problem solving as needed.
• Managing alignment of the company to customers.
• Quarterly revenue responsibilities ($10-$20M ) and revenue risk mitigation.
• Assist in setting and execution of the strategic direction for Omnicell Professional Services team.
• Supports hiring and onboarding of new staff and provides opportunities for development and training.
• Provides front line leadership and support to team by demonstrating Omnicell's Customer Intimacy Values. Instills a positive attitude and motivates team members by maximizing team and individual performance.
• Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.
• Management and oversight of the following areas: revenue, process, implementation practices, process/workflow consulting and education.
• Develops, maintains and rebuilds partnerships with internal and external stakeholders who can provide information, consultation and assistance.
• Continually seeks better ways of doing business.
• Assist in developing and executing effective practices, tools, and standards for implementations.
• Demonstrated ability and executing effective practices, tools, and standards for implementations.
• Builds commitment to common goals; creates an environment of collaboration.
• Embraces change to stay ahead of problems.
• Manage time and resources effectively to meet company objectives.
• Strategic 2-3 quarter forecasting and preparation.
• Participate in strategic initiatives.
• Revenue management and strategic thinking.
• Focus on customer experience during the implementation process.
• Driving change.
• Recruits, hires and develops a high performing team.
• Maintain strong industry and product knowledge.

Required Knowledge and Skills

• Background managing clinical systems/software projects in the acute care market.
• Financial understanding of budgets, P&L and revenue goals.
• Strong communicator, articulate and persuasive to key people both within and outside of the organization.
• Depth of knowledge and experience in a wide range of functional departments; using this knowledge in order to bring their resources to bear in the resolution of account issues.
• Demonstrated ability to apply tact and diplomacy when addressing all levels of staff. Must possess a high degree of business acumen when dealing with highly sensitive and confidential information.

Basic Qualifications

Bachelors Degree with a minimum of 3 years experience working in implementations or professional services; OR in lieu of degree, 5 years experience working in implementations or professional services

Minimum of 3 years directly managing a team or managing cross-functional project teams

Work Conditions

• Remote/field based role.
• 50% Travel required.
• Management of a remote team.
• Extended hours in front of a computer using video technology.
• Work across multiple time zones.

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

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