Manager, Program & Project Management

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are looking for a Manager, Program & Project Management to join our growing team! In this role, you will manage a team of Program Managers and Coordinators who will manage project team members, stakeholders, customers, and sponsors to identify and monitor budget, goals, scope, project plan, issues, risks, and milestones; establishes measures to determine success of projects (e.g., costs, scope, time, intended results).

As Manager, Program & Project Management, your duties and responsibilities will include:

• Manage a team of Program Managers and Coordinators
• Supervise PMO team members and project teams to keep them on task by providing encouragement and corrective actions as needed; writes performance reviews for team members
• Assemble and coordinate project team members, assigning individual responsibilities
• Manage project team activities; analyzes complex business problems to provide appropriate solutions; implement improved solutions that leverage technology to accomplish stated strategic business objectives
• Continuously evaluate projects to ensure they are meeting company standards, adhering to budgets, and achieving deadlines; highlight risks and issues impeding expected results
• Identify and work to resolve critical risks, issues, or misalignments that may jeopardize development timelines or success; escalate to executive management whenever appropriate
• Work proactively across departments to develop and manage complex projects
• Track key performance indicators and delivers effective presentations to executive leadership

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in a technical or business-related field or equivalent education and experience
• 5+ years of demonstrated Program Management, Project Management or Process Management combined with Customer service experience preferably in an operations or contact center environment
• 2+ years of experience leading and/or managing project management teams
• 2+ years of experience managing a PMO
• Able to communicate effectively with employees, clients, and executives
• Proven ability to motivate a team and bring cross-functional resources together to achieve a common goal
• Excellent communication skills written, verbal, and presentation skills Excellent organizational, planning, decision making and problem-solving skills
• Ability to multitask by working in a face paced, constantly changing environment
• Ability to efficiently utilize MS Office Suite of Applications specially Word, Excel, and PowerPoint
• Experience in resourcing and forecasting methodology, with expertise in Microsoft Project
• Able to motivate, educate and develop talent
• Highly organized and detail oriented
• Proven track record of achieving professional goals successfully
• Demonstrated leadership skills and capabilities in diverse and highly complex environments including both team and individual based environments
• Thrives in an agile and fast-paced environment on highly visible projects and initiatives, has a proven track record in taking on end-to-end ownership and successfully delivering results in dynamic business situations.

#LI-RM1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice