Manager, Programmatic Account Strategy

Viant Technology · New York City, NY

Company

Viant Technology

Location

New York City, NY

Type

Full Time

Job Description

For over 21 years, Viant has been a leader in digital advertising, transforming the way marketers connect their brands with consumers. Our industry-leading software, Adelphic, is used every day by the world’s premier brands and agencies to plan, execute and measure the success of their programmatic advertising campaigns. Viant’s culture is a unique combination of strong leadership, ambition, collaboration, and fun, with incredible growth opportunities for our employees! We offer a fast-paced work environment, with a strong focus on employee engagement, recognition, and development. With a commitment to innovation from the top down, Viant continues to remain ahead of the curve in the rapidly changing ad tech marketplace. At Viant, you’ll have the chance to make a big impact at an exciting time in our company’s history – we’re growing fast on the heels of our recent IPO. If you’re a strategic thinker and creative problem solver who thrives in a fast-paced industry, this is the right role for you.
 
We have an exciting opportunity on our programmatic demand-side platform (DSP) team here at Viant for a high-impact Manager of Programmatic Account Strategy Team. This is a leadership role that is focused around two important components.
- Driving expansion of our self-serve DSP and aimed at becoming a trusted advisor to our customers.
- Managing a team of programmatic account strategists with an emphasis on going the extra mile for customers, proactive problem solving, consistent high performance, effective communication, results-oriented, positive attitude and continuous improvement
The role is customer focused - from educating clients to troubleshooting, looking at campaign performance, advising on optimizations, making recommendations, driving account strategy and overall customer satisfaction. Building relationships (both internal and external) and meeting shared goals between customer KPIs and Viant’s company goals are key attributes. Goal is to bring to team an in-depth knowledge of the digital media industry and media market dynamics and managerial client service experience, and career development.
 
This role requires a passion for leading team members and providing regional authority over business terms and internal and external education. This role requires strong product expertise, highly responsive collaboration, and excellent communication and problem solving skills. A consultative, analytical mind, not afraid of getting more technical and presenting in front of audiences/teaching clients about our DSP, including features and capabilities and new developments. This role requires delegation and coordination with team members for upholding weekly office hours/workshops/talking about product releases. Our managers work closely with their business counterparts in Sales, Operations, and Product Management to drive success for our clients using the Adelphic software.


THE DAY-TO-DAY

  • Manage a group of highly skilled programmatic account strategists. Scale knowledge and best practices
  • Provide support for your team as well as opportunities for development and learning (coaching and feedback). Have one to one career development catch ups with direct reports at least once per month
  • Set expectations on process and timing.
  • Partner with sales teams to achieve client’s objectives and KPIs
  • Establish close relationships with customers, becoming their trusted lead advisor in programmatic self-service media buying
  • Provide subject matter expertise in different facets of Viant’s DSP with the goal of sharing with customers. Expand Viant’s footprint by cross-selling and up-selling product portfolio across multiple regions
  • Proactively oversee client campaign launches and constantly provide recommendations that drive delivery and performance
  • Monitor delivery and performance, tenaciously troubleshoot and escalate technical issues, surface insights, and continuously educate and train customers on best practices
  • Share client insights and knowledge with the rest of Viant in a process-oriented manner
  • Support and grow existing business; drive client satisfaction, top line revenue, and profit. Act as a Liaison between different internal departments
  • Ensure your team delivers a high standard of work across planning, measuring, execution, reporting, optimization, communication, billing, and all other tasks required as part of running designated accounts

GREAT TO HAVE

  • 6+ years of experience in a Programmatic, Account Management, Account Strategist, Technical Services, Project Management role
  • Previous exposure to mentorship or direct training and team development. Past experience of managing teams is a plus
  • Bring to team an in-depth knowledge of the digital media industry and media market dynamics and managerial client service experience
  • Solid understanding of programmatic, ad tech, self-serve DSPs, SSPs(Data lake, Cleanrooms are a plus)
  • Outstanding troubleshooting, analytical, and problem-solving skills
  • Demonstrable passion for learning new technologies
  • Outstanding communication, project management, and presentation skills
  • Excellent organizational skills; process-oriented, yet entrepreneurial and versatile mindset
  • Great energy, confidence, and passion for working in a fast-growing technology company which is helping transform the advertising industry
  • Demonstrate leadership and coaching / mentoring skills
  • Ability to travel to support business (up to 20%)
  • Experience in Internet technologies such as HTML, SQL, JavaScript a plus
  • BS/BA or equivalent; quantitatively oriented degree a plus

WHO WE ARE

  • Viant® (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service Demand Side Platform, Adelphic®, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. In 2022, Viant was recognized as a Leader in the DSP category, earned Great Place to Work® certification and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year. To learn more, please visit viantinc.com.

LIFE AT VIANT - BENEFITS

  • Competitive Salary and Bonuses
  • Paid benefits for the employees: Medical, Dental, Vision, LTD, Life insurance/AD&D
  • Paid parental leave
  • 401k
  • Health and Wellness programs
  • Employee discounts – e.g. gym memberships, wireless plans, entertainment tickets
  • Fully stocked kitchen
  • Casual Office Atmosphere
  • Commuter Benefits Program
  • Ongoing Education & Training
  • Company Sponsored Events & Team Building Experiences

Not the right position for you? Check out our other opportunities!
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About Viant

Viant® (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service Demand Side Platform, Adelphic®, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. As an organization committed to sustainability, Viant’s Adricity® carbon reduction program helps clients achieve their sustainability goals. In 2022, Viant was recognized as a Leader in the DSP category, earned Great Place to Work® certification, became founding a member of Ad Net Zero, and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year. To learn more, please visit viantinc.com.

Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

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Date Posted

11/10/2023

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