Manager, Quality Engineering

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales, HR, Ops and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

We are seeking a talented and experienced Quality Engineering Manager to join our Engineering team. As a QE leader, you will be responsible for creating and overseeing Aisera quality engineering processes. Your ability in defining processes, leading initiatives, and managing teams will be instrumental in delivering high-quality products on time.

This role is based out of our Palo Alto, CA office.

Responsibilities:

• Become an Aisera AI, SaaS/PaaS application Suite expert to understand all use case scenarios thoroughly.
• Define test strategy, create test plans, author test cases, and perform test execution to support ongoing Aisera AI product releases and customer deployment.
• Perform analysis to identify a root cause for any defects identified during the release validation process.
• Generate and report test results to stakeholders and be a strong proponent for product quality at Aisera.
• Design, Implement UI, API, and Backend Automation Frameworks (like Selenium) to eliminate regressions and enable high-quality product releases.
• Define and implement the QA process to optimize and scale testing within the product.
• Lead the improvement and implementation of best practices, methodologies, and tooling to meet quality coverage.
• Drive the adoption of quality metrics that help measure test effectiveness, efficiency, and overall quality of the product.
• Ensure test processes for new applications and features are designed into the product development process.
• Work with performance engineers to design and execute performance benchmarking.
• Work closely with and incorporate feedback from the Customer Solutions, Products, and Engineering team.

Basic Qualifications:

• 7+ years of professional experience planning, designing, executing tests for enterprise cloud-based services
• 3-5 years of management experience; Global exp is a plus
• Hands on experience in design, implementation and maintenance of high-quality UI, API, and Platform automation suites
• Highly skilled in formulating test strategies for a robust, highly available large-scale, distributed SaaS systems
• Proficiency testing web applications and cloud deployments (GCP, AWS, Azure)
• Experience in testing reliable and scalable model and data pipelines and data integrated from multiple sources
• Experience being creative and having initiative to improve product quality coverage and effectiveness
• Ability to thrive in an autonomous, empowering, and exciting environment
• Outstanding team player with excellent interpersonal skills
• Bachelor’s or higher degree in Computer science, Engineering, or related technical field

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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