Manager, RCM Operations

Manage teams accountable day-to-day billing processes and procedures to ensure optimal outcomes for the financial health of both Netsmart and our clients. 

Responsibilities

• Manage, coach, train, recognize and evaluate associates to foster a productive team environment

• Develop and implement policies and procedures to support defined goals and objectives. 

• Conduct staff meetings at regular intervals for informative and educational purposes

• Develop and implement strategies to impact our P&L

• Ensure deliverables are prepared and executed per client’s expectations 

• Escalate client issues as appropriate

• Monitor relevant performance indicators including days in A/R, cash/net revenue, A/R aging, denials management, credit balances

• Build a strong working relationship that balances the needs of our clients, associates and Netsmart

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Qualifications

Required

• High school diploma or GED

• At least 5 years of medical billing, cash posting, and charge entry experience

• At least 3 years of people management experience

• Proficiency in Microsoft Office products, specifically Excel, Word and Outlook

• Working knowledge of the behavioral and/or post-acute healthcare industry

Preferred

• Bachelor’s degree

• Call center work experience

• Active medical coding certification

Skills for Success

• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions

• Communicates effectively: Developing and delivering multi-modal communications that convey a clear understanding of the unique needs of different audiences

• Drives results: Consistency achieving results, even under tough circumstances

• Drives engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives

• Decision quality: Making good and timely decisions that keep the organization moving forward

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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