Manager, Renewal Account Management

We are looking for a talented Renewal Team Manager for our New York Renewals team. The Renewals team works closely with our customers to negotiate and execute renewal contracts to maintain high renewal rates and identify additional growth opportunities. 

The Team Manager is expected to drive continuous improvement of the renewal playbooks and processes while collaborating with multiple teams in the organization.

Please note that this is a hybrid position of 3 days/week in our NYC office

• Drive and own the renewal processes in collaboration from outreach and negotiation to confirmation of payment. 
• Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts’ growth
• Negotiate renewal terms to align with the customer and the company goals 
• Maintain a rolling 90-day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
• Enhance the renewals process playbook to maximize account and ARR retention
• Handle escalations relating to contract questions, negotiations, and requests.

Requirements

• 4+ years of relevant experience in Renewal Management ideally in SaaS companies
• 3+ years experience managing a team of Renewal/Account Managers for a software solution 
• Motivated by supporting others to achieve success and growing individuals
• Exceptional communication skills and ability to work across groups and geographies
• Experience in a high-velocity commercial role with the ability to coach team members on navigating a high-volume of renewals
• Ability to thrive in a fast-paced environment and proven track record of overachievement and hitting KPIs
• Experience negotiating and navigating contracts

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills 
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified 
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

For New York City-based hires only: Compensation Range: $135,000-175,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.