Manager, Reals Engagement

This role can be held remotely from the US.

Are you a growth-minded leader who can coach and train a team through changes to deliver a positive renewal experience for our customers?

What You Will Do

Trimble Viewpoint, one of the world's leading construction technology companies, is seeking a Manager of our Renewals Engagement team. The Manager of Renewals Engagement will be a leader who can work cross-functionally to achieve results and plays a key role in driving retention and revenue across the entire organization. This is a high-impact position responsible for ensuring maximum financial results by owning and executing renewals across your team.

Responsibilities

• Manage all aspects of the renewals process and a team of renewals specialists
• Refine and execute renewal strategies to proactively engage our customers to increase retention and decrease churn
• Responsible for managing a high volume in a fast-paced and dynamic environment
• Track, analyze, and report weekly on Renewal metrics across the organization
• Communicate risk clearly to internal stakeholders and take the lead in developing resolution strategies
• Actively engage with key decision-makers to ensure on time renewal contracts
• Proven leadership - coach, train, and lead team through any change
• Bring creative energy and innovation to the organization

Requirements

• 5 + years of demonstrated success and experience in a SaaS organization
• Strong understanding of renewal software processes, strategies, and concepts
• An effective leader and delegator, being able to effectively prioritize your own activities as well as your team
• Exceptional strategic, analytical, and decision making skills
• Excellent communication, presentation (written and oral), and organization skills a must
• Ability to positively motivate and influence internal teams to drive customer success and retention
• Positive, never fail attitude
• Proficiency in Salesforce and G-Suite

Why work with us:

• We're a fast-growing company with an exciting time ahead of us - we're helping digitize an industry!
• We provide competitive salaries and comprehensive health benefits
• We have consistently have challenging projects and welcome new approaches
• We are entrepreneurial in how we approach problems - and fixes
• We care deeply about our customer experience

About Our Trimble Construction Division

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they're in the same place.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D