Manager, Renewals (UK & APAC)

Vimeo is looking for a Manager of Customer Renewals to manage a team of Renewal professionals. In this role, you will be responsible for overseeing how Vimeo manages our Renewal Business in our EMEA & APAC regions with accounts in all customer segments. You will run forecast meetings, manage client escalations and work cross-departmentally on refining the customer renewal experience.

If you have a proven track record of exceeding retention goals, handling complex negotiations, and are a new leader or looking to get into management of a Renewal business, we’d love to hear from you. 

What you’ll do:

• Leading a team responsible for revenue retention, day to day administration, and contractual commodity expansion for all customer in all segments in EMEA & APAC
• Manage renewal pipeline and forecast to senior management on a weekly basis
• Handle client escalations with a high level of customer-facing skills and customer success or sales expertise
• Hold 1-on-1 meetings with the team and develop career growth for each individual resource
• Maintain CRM data and renewal pipeline within Salesforce.com
• Create best practices that deliver an increase in productivity and retention results
• Communicate with internal stakeholders to improve overall retention

Skills and knowledge you possess:

• 3+ years of experience in Account Management, Customer Success or Business/Sales Development 
• 1+ years of experience in people management
• Strong verbal and written communication, time management, organization and presentation skills
• Demonstrated strength as a collaborator and an ability thrive in fluid, fast-paced, dynamic, and scaling environments
• Sense of urgency and a believer in accountability. Motivated, drives for results, a self-starter
• Strong foundation in Account Management, Customer Success or Sales built through relevant training and practical experience

Bonus points for:

• Bachelor’s Degree
• Direct experience working for or with an Online Video Platform
• Advanced knowledge of Salesforce

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