Manager Revenue Cycle Operations

This Manager role will be accountable for Patient Refunds and Support. It will report up to the Correspondence and Support Director of Revenue Operations. Accountabilities will include overseeing a team that processes patient refunds and checks timely. Team members reporting up to this manager may include on-site staff that physically mail these physical checks.

KEY RESPONSIBILITIES:• Maintain knowledge of payer rules, regulations and guidelines to ensure ethical and compliant

standards and provide continued education for staff as appropriate• Provide analysis and data driven recommendations to senior management• Design and implement policies, protocols and systems to improve productivity, efficiency and

customer service, as well as, enhance revenue acquisition.• Monitors and assigns daily workload to the AR team to optimize load-balancing and staff acuity.• Demonstrate ability to set priorities and manage multiple projects simultaneously• Develops and implements monitoring mechanisms to track AR claim productivity, identifying

and providing additional training where needed.• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow

employees to ensure a professional, responsible, and courteous environment.• Designs, establishes and maintains an organizational structure and staffing model to accomplish

the organization's goals and objectives in an effective manner; recruits, trains, coaches and

evaluates AR staff members.• Works to assure program compliance with all applicable federal and state rules, regulations and

laws related to healthcare billing.• Conduct regular staff meetings to review productivity metrics, reaffirm weekly/monthly goals,

provide coaching/training and ensure work is appropriately prioritized• Demonstrate excellent communication skills, both written and verbal.

REQUIRED KNOWLEDGE & SKILLS:• Working knowledge of CPT-4, HCPCS, revenue codes and ICD-9/10 coding.• Proficient with Revenue Cycle Management software -• Strong written and oral communication skills.• Understanding of the organization's goals and objectives.• Self-motivated and directed.• Ability to effectively prioritize and execute tasks in a high-growth, fast paced environment.• Experience working in a team-oriented, collaborative environment.• Strong customer-service orientation.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

I. Education: Bachelor's Degree in Health Information Management, Business or Health

Administration preferred.

II. Experience: At least 3 years' experience in AR management, medical practice revenue cycle,

Third Party Payor work, or related health care field.

III. Minimum of 2 years' management experience.

IV. Software/Hardware: Intermediate or Advanced knowledge of MS Excel & MS Word required