Manager, Revenue Operations

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever-growing set of digital services. 

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

The Team & Role

The Revenue Accounting Team is a group of technically skilled professionals whose primary role is to ensure the Company’s Revenue is reported timely and accurately to external and internal stakeholders. We also are responsible for implementing and maintaining our internal systems, advising on deal structures, looking for efficiencies in the processes, and working with Product on improving our systems. We pride ourselves on our ability to work well together and cross functionally to build out systems and processes that allow us to achieve strict deadlines while maintaining flexibility and work-life balance.

The team just recently finished an internal implementation to the newest version of Zuora Billing and Revenue. The person hired for this role will be responsible for leading a team that maintains the integrity of the Zuora Revenue system’s data and integrates new functionality into the system. The person in this role will also work cross-functionally on special projects and process improvements. This is an exciting time to join the team as we are stabilizing and working on continuous improvements in our systems post implementation. Your work in this role will contribute to the Company’s objectives of being Customer Zero and improving our close process. The candidate selected for this role will also learn about the Company’s new product introduction process and will be exposed any special projects the Revenue team is a part of. The candidate will also be exposed different systems including Salesforce, Zuora Billing, Zuora Revenue, and NetSuite. This position reports directly to the Revenue Director and will have two ambitious Senior Revenue Accountants as direct reports.  

In this role you’ll get to

• Organize around the Company’s new product introductions to ensure proper set up in Zuora Revenue to ensure an accurate and timely close
• Support Revenue system maintenance and special projects that require system integration to improve our current processes 
• Test new product functionalities in Zuora Revenue and build a working relationship with the Product team to help achieve the goal of being customer zero for our products
• Identify and recommend process improvements in the quote to revenue process to streamline our close 
• Ensure that revenue the system is set up to recognize revenue in accordance with corporate policy under ASC 606
• Use Zuora Revenue to analyze revenue trends and investigate, understand and explain the results to various cross-functional team members
• Participate in all aspects of external auditor work for both SOX and the Substantive Audit especially as it pertains to our systems

Who we’re looking for

• 5+ years of SaaS Revenue Industry and revenue recognition US GAAP (ASC 606) experience (some public accounting preferred)
• Bachelor's degree in accounting or finance (CPA or CPA-eligible preferred)
• Experience managing a team and meeting strict deadlines
• Cross-functional experience streamlining operational processes
• Intermediate to advanced Excel skills
• Experience using Zuora Revenue; Zuora Billing experience is strongly preferred
• Excellent computer skills with MS Office software, including Excel, Word, Google Apps and PowerPoint
• Must have a team-oriented work ethic, strong interpersonal skills, and the ability to adapt in an environment where change is the norm

Benefits*

• Competitive compensation, company equity, and retirement programs
• Medical, dental and vision insurance
• Paid holidays and “wellness” days and company wide winter break
• Generous, flexible time off 
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country 

About Zuora 

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

“ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.