Manager-Risk Management

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

American Express Credit & Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit & Fraud Risk colleagues are the industry's most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world's most valuable datasets. You'll have the power to drive insights and actions that can have a meaningful impact on our customers and our business.

The successful candidate will join the Enterprise Fraud & Authentication capabilities, which is a team of highly skilled professionals that manage high impact Fraud risk data assets and next generation of authentication capabilities such as Document Forensics, Secure Push, Device Fingerprinting & WebAuthN etc.

In this role, you will collaborate with the multiple partners including Product management, Servicing, Risk Strategy, Digital Banking, technology, vendors, operations to ideate and create solutions, capabilities, and strategies for driving great customer experience and offering robust fraud controls.

Role and Responsibilities

• Build expertise in document forensics and drive the innovation for identifying tampered documents submitted to American Express
• Research and improve existing attributes that can help enhance our risk controls in document verification and validation
• Evaluate new data and vendors to determine the value to our fraud strategies/capabilities and onboarding them if desired.

• Build triggers/alerts to ensure we monitor critical aspects of our Fraud Risk Controls in place.
• Work in close partnership with various Product teams while representing Fraud Risk organization to manage delivery of our vision and roadmap.
• Provide a point of view and guidance to technology architects to ensure the platform solution meets business functions and performance requirements.
• Guide the business process design to be global, holistic, and modular to support multiple business strategies and local nuances.
• Monitor emerging technology trends and engage in discussions that drive next generation of strategies and solutions.

• Build and maintain relationship across the community of stakeholders, such as fraud strategy, decisions science, product & technologies, and various levels of leadership partners.

Minimum Qualifications

• Ability to have informed technical discussions with engineering & product teams and influence architecture and design
• Experience working with cloud-based architecture, Azure services and APIs is a big plus
• Programming background in Python, Java or similar languages is strongly desired

• Experience with SAS/SQL is required and exposure to Big data analytical tools is desired
• Degree in Engineering, Mathematics, Statistics, Economics, or related fields is strongly desired

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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