Manager-Risk Management

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Join #TeamAmex and let's lead the way together.

Within the Global Fraud and Banking Risk organization, the Suspect Claims team is responsible for leading bogus fraud claim detection and rejection initiatives. In this role, you will work in a highly dynamic and exciting environment and will have the opportunity to shape strategies and policies for American Express Card and Non-Card products as it relates to bogus claims. You will be part of a high performing team and play an influential role working closely with partners in other Risk teams, Global Servicing Network, Legal/Compliance, and Technologies to create world-class strategies and capabilities.

Responsibilities:

The successful candidate will provide thought leadership for the bogus fraud transaction identification and rebill process, which leverages Amex's unique closed loop and big data capabilities. You will also work closely with partners on fraud chargeback process to ensure the integration of the entire fraud loss mitigation flow. In this role, you will collaborate with the modeling team to build efficient strategies, reducing the losses due to bogus claims by identifying data signals to accurately distinguish bogus and fraud transactions. You will also partner closely with technology and operations team to ideate and create solutions, capabilities, and strategies.

Minimum Qualifications:

• Ability to build strong relationships across all levels and across organizations.
• Strong ability to influence others and work effectively in a matrix environment.
• Extensive experience manipulating and extracting data from both very large and small datasets.
• Ability to analyze and identify trends and patterns to draw meaningful conclusions to solve business problems.
• Fluence with data processing languages and tools such as SQL, SAS, Hive.
• Ability to marry quantitative and analytical methods and business skills to drive results.
• Ability to manage multiple projects effectively. Proven track record of driving results with a strong sense of urgency.
• Post Graduate Degree in Economics, Statistics, Computer science, Mathematics, Finance, Operations Research, Engineering, Science, or in related advanced quantitative fields is preferred.
• 3+ years' experience in analytics is preferred.
• Ability to work in a dynamic, fast changing environment, with a strong attention to detail, communicate effectively and work well in a cross-functional environment.
• Experience with supervised and unsupervised learning techniques - KNN, GBM, Random Forest, Clustering etc. is preferred.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Salary Range: $80,000.00 to $155,000.00 annually + sales incentive + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.