Manager-Risk Management

Manager, Large Merchant Risk Management

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American Express has a network that connects millions of consumers, merchants and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents. Our Global Merchant Services (GMS) Risk Management Team stands behind each of these purchases, thus protecting this network of millions of consumers, merchants and businesses.

The Manager will join at team responsible for overseeing a portfolio with exposure of over $5 Billion. You will be a Regional Risk Officer and on the front line, protecting the merchant business P&L from loss, while carefully balancing the merchant relationship with Amex. The Manager must have good judgment, excellent communication skills, be analytical, motivated and be a strategic thinker, who can both dive into numeric financial details and understand the business models of companies operating in different industries including travel, retail and lodging while still being able to conduct negotiations with C-Suite executivesOur team members are often considered "jack of all trades" people, who are self-directed and make decisions that have high stake profitability and risk tradeoffs. Additionally, our team plays a central role in both the Global Merchant Services and Risk organizations by collaborating with client managers, credit rating team members and attending various risk committees.

Responsibilities

• This exciting role, within Global Merchant Services (GMS) Risk Management, will be responsible for verifying exposures through financial and business model reviews, calls with merchants and client managers, and review of other external information.
• The role also includes working with internal partners to source financial information, create review cases, act as liaison between Client Management Groups and Risk team, support escalations from Data Monitoring Team, and make credit risk decisions on funding and other risk management strategies.
• Handle the responsibility for the end-to-end risk strategy of a portion of the portfolio of thousands of strategic large merchants.
• The role also includes working on special projects when needed, the ability to prepare presentations for upper management, pull data to support team BAU projects such as Large Loss Reporting, Poor Credit Rating Reviews, and other industry specific risk initiatives.
• The incumbent will have responsibility for prioritizing a portion of a portfolio of risky merchants with billions of dollars in credit exposure, proactively managing challenging negotiations with top CEO's and CFO's, and navigating internal stakeholders to gain alignment on a timeline to take action with our merchants.
• Partner with Acquisition, Relationship Management, Compliance, Collections, Operations and External Agencies to implement strategies
• In addition, by being close to the fundamental metrics that drive profitability and RoEC (Return on Economic Capital), the incumbent will have opportunities to drive projects to help AXP win in the marketplace.
• This role includes in-depth analytics, developing and monitoring key credit metrics, designing risk mitigation strategies and customer facing negotiations that will strengthen American Express's competitive advantage and brand promise in the market.

Required Qualifications

The successful candidate must be able to work under their own initiative and be able to problem solve in times of fast changing priorities. In addition, he/she must be able to navigate through very stressful, urgent, complex and ambiguous situations independently while seeking the win-win solution. Whilst striving for work life balance the role will demand some flexibility due to the global nature of the wider team. Importantly, you must be passionate about what you do, proud about what you deliver and be prepared to go the extra mile to make a difference.

The incumbent must have the ability to apply analytical/quantitative and negotiating techniques which translates results to business solutions. Other critical strengths include very strong relationship management and communication skills. The applicant must be a self-starter with demonstrated ability to work proactively and independently to drive results within a strong team environment. The ability to influence others and manage multiple concurrent projects in a dynamic environment will be essential. Experience working in highly cross functional environments is desirable, as is the flexibility and adaptability to work with tight deadlines and changing priorities. In addition, the following experience and qualifications are desired:

• Previous Merchant Acquiring Risk, Client Management or Commercial Credit Underwriting experience throughout multiple industries is desirable
• Strong financial and analytical acumen, financial credit and/or accounting knowledge, comfort with numbers, excel and financial statements is a must
• Very strong negotiation and communication skills, both verbal and written
• Previous experience within a client facing role with C-Level (CEO, CFO and Treasurers) counterparts
• Ability to confidently present complex credit metrics to CFO and CEOs of multi-million dollar companies preferred
• Understanding of US Bankruptcy Law and Preference Period Risk is desirable
• Demonstrated relationship building skills and experience managing multiple stakeholders
• Self-starter able to navigate a dynamic environment and make decisions using ambiguous information at times
• Creative thinker who thrives on finding unique solutions, particularly in workout scenarios, which enable all parties to "win"
• Knowledge of SQL, Terradata or SAS or commitment to learn these skills
• MBA, CFA or equivalent work experience preferred

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.