Manager - Risk Ops Strategy & Operations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Risk Operations Strategy & Operations team sits within the Risk Operations Org and owns high-priority cross-functional initiatives that typically require partnering across the broader Risk (e.g. Risk Product) and risk-adjacent (e.g. Policy) teams. More specifically the team typically leads initiatives to make step changes in the Risk User Experience and incubates new mission-critical programs. For context the Risk Operations Org builds and runs the operational infrastructure for risk functions (e.g. supportability fraud).

What you’ll do

As a Risk Ops Strategy & Operations Manager you’ll lead a team in driving trajectory-changing initiatives for the Risk Operations organization and build lasting structures that redefine our operating models. Your team will take on ambiguous high priority problem spaces and partner cross-functionally across Risk (e.g. Risk Product) and Risk-adjacent (e.g. Policy) teams to drive both the strategy and execution. We’re a nimble team that has a large scope and is obsessed with impact.

As the manager you’ll be responsible for cultivating a high-performing team evolving the vision and direction for the team and influencing the strategy of Risk Ops and Risk at large. This person will work cross-functionally with a number of stakeholders including Risk Ops Risk Product Risk Engineering Policy and Go To Market.

Responsibilities

• Partner cross-functionally across our the Risk organization to devise and execute against strategies to achieve Risk Ops and Risks’ top-line missions Lead a team of high-performing program managers across multiple workstreams; this includes providing consistent coaching holding the team to a high-bar fostering a strong team culture and leading hiring efforts when relevant

• Advise on and help unblock mission-critical initiatives

• Evolve the team strategy vision and roadmap

• Transmit and foster our values serving as a beacon of Stripe’s user-centric philosophy and culture of transparency empathy inclusion and empowerment

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 10+ years of experience in Risk Operations Risk business process analysis strategy and operations consulting and/or program management

• 5+ years of experience managing teams of program managers

Preferred qualifications

• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal

• Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problems and deliver quantifiable business impact

• Strong critical thinking and data-analysis skills with experience navigating large data sets

• Experience with SQL or a willingness to learn

• Excellent communication skills with experience articulating complex topics in an easy-to-consume way`