Manager, Sales Operations

The Manager, Sales Operations will be responsible for supporting and executing on the day-to-day operations support for the sub-segment leads. The key areas of responsibility are:

• Acting as the primary point of contact or "chief of staff" for sub-segment sales and/or commercial excellence leadership
• Driving all segment related sales, renewal and revenue goals from a tactical and strategic perspective.
• Executing and driving change and enhancements across sales teams in conjunction with segments and Commercial Excellence partners.

About the Role

In this opportunity as Manager, Sales Operations, you will:

• Manage project prioritization, execution, scope and progress status reporting designed to improve sales performance & productivity
• Support operationalization, translation and communication of the value of data and reporting
• Facilitate lead management process and compliance
• Lead overall data quality process, standards and management
• Own and curate full inventory of sales and account management systems, tools, reports and dashboards including, but not limited to, salesforce.com, Tableau, pipeline management, & forecasting
• Acts as the primary liaison across all internal business units as an ambassador for segment sales leading a collaborative relationship with commercial excellence, finance, human resources, technology and marketing organizations to support overall goals of revenue attainment
• Designs and executes a strategic and disciplined approach to organizational readiness and change management
• Manage and enforce Rules of Engagement and account coding change requests

About You

You'rea fit for this role of Manager, Sales Operations if you:

• Have the proven ability to build and maintain relationships with and influence at all levels within the organization
• Have extensive experience with CRM systems and technology, including, but not limited to salesforce.com
• Can demonstrate knowledge and understanding of sales and account management workflow procedures and general business workflows
• Have a proven cross-functional approach to project management with multiple phases, complex work streams, a wide range of stakeholders and numerous deliverables.

Key Deliverables:

• Accuracy / quality of data within CRM systems
• Forecasting accuracy based on underlying data available (in partnership with Finance)
• Pipeline health measures (in partnership with the Commercial Excellence Reporting and Forecasting team)
• Project prioritization and tracking

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.