Manager, Sales Operations-Birmingham, AL (Hybrid Role)

Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

How You Will Make a Difference:

The Manager, Sales Operations reports into the Healthcare North America Commercial Operations organization. It has responsibility for managing and executing large cross-functional projects to improve sales effectiveness and the Customer experience. The position will work cross-functionally with groups such as Sales, Marketing, Finance, Operations, and IT with the objective of enabling Instrument Processing leadership to make effective, analytically driven and strategic operating decisions.

What You Will Do:

• Working closely with the VP & General Manager, AVP of Sales, and Director, Sales operations to define, develop and implement specific improvement opportunities as they relate to the efficiency and profitability of the Healthcare business.• Oversee day-to-operations of direct reports (Customer Relationship Specialist & Customer Sales Ops Project Coordinators) while coaching, performance management and providing work direction. • Leads development and/or integration of all IPS reporting tools.• Collaborates with STERIS Shared Services Team to analyze and revise critical elements of Customer Relationship Management (CRM) systems to optimize functionality, specific to the Instrument Processing Solutions Division• Prepare and deliver all communications related to the initiative• Prepare comprehensive implementation plans including preparation of performance metric from which progress will be gauged.

We Take Care of You:

• Base salary plus bonus• Excellent healthcare/ dental/ vision benefits• Hybrid Role - 2-3 days in office • Cell phone stipend• 401(k) with a company match• Excellent opportunities for advancement

Required Experience

• Bachelor's Degree required• 5-7 years' experience with emphasis on sales operations or continuous improvement• Coaching/mentoring experience of direct reports• Excellent formal presentation skills before small and large groups• Demonstrate comfort with ambiguity • Ability to manage multiple projects and work under tight deadlines• Demonstrate analytical and project management skills including data gathering, analysis, development of recommendations and creation of project plans• Demonstrate problem-solving and decision-making skills involving system design, internal business process development and tactical business decision.

#LI-BS1

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

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Req ID: 34965

Job Category: Customer Operations/Customer Support

Birmingham, AL, US, 35222

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STERIS Sustainability

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Life at STERIS

Nearest Major Market: Birmingham

Job Segment: CRM, Operations Manager, Project Manager, Sales Operations, Marketing Manager, Technology, Operations, Sales, Marketing