Manager, Sales Support

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Essential Functions: * Manages producer certifications, producer services, event/lead application support teams, producer communications and reporting analytics.

* Manages the certification process to complete certification timely and continues to improve the process including contracting, background and licensure.

* Leverages staff and works with the markets to effectively manage and resolve issues timely.

* Provides insight and analysis to support key business decision at the corporate level for sales support processes and systems.

* Assesses existing business processes to design and implement solutions enabling the business to operate in a manner that's better, faster and cheaper.

* Stays abreast of regulatory & industry changes as they relate to the responsibilities for these teams.

* Collaborates with executive field leaders to execute initiatives to improve corporate and field support for contracted and employed agents.

* Provides automated solutions to stream line and expedite manual tasks, reports and interdepartmental interactions/dependencies.

* Drives department initiatives by maximizing efficiency and minimizing costs related to materials, sales and marketing.

* Assists with creating, reviewing and approving sales training material.

* Identifies opportunities for growth and competitive advantage strategies and initiatives.

* Assists in all phases of project management to include project planning, implementation and monitoring results.

* Works with the compliance and regulatory affairs groups to deliver and monitor remediation based on investigation results.

* Participates in regular cross-departmental meetings.

* Performs special projects as assigned.

Position Purpose: Provides process, systems, compliance and producer support to our Medicare sales organization. Oversees sales cycle reporting to support effective sales performance management. Drives and supports sales compliance efforts and corporate driven member retention activities. Works across a matrix organization to meet both corporate and regional sales and marketing needs.

Education/Experience

A Bachelor's Degree in a related field or equivalent work experience required

2+ additional years of experience in sales support, and/or sales operations

4+ years of experience in a sales support, and/or sales operations

2+ years of experience in project oversight leading and directing wide scale operational projects

1+ year of experience in managing or leading others

Other Experienced with Medicare regulations, provider credentialing, internal auditing, licensure and/or accreditation processes preferred

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Pay Range: $82,600.00 - $148,700.00 per year

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.