Manager, Salesforce Administrator

The Business Solutions Team prides ourselves on providing teams the ability to service our customers easily. That is why we’re looking for a Manager, Salesforce Administration to help shape our teams Salesforce administration team

Articulate is a fully distributed company that offers a high degree of autonomy. As part of our talented and driven Business Solutions Team, you’ll work closely with an awesome group of marketing, sales, customer support, customer success, and finance people.

The ideal candidate for this job is a multi-talented individual who has a strong understanding of Articulate’s business systems and knowledge. This person would work to help build a team who can handle frontline inquiries from internal teams and provide the right information, solution or are able to triage the task to the proper internal team.

Here’s a smattering of the tech you’ll be working with: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce CPQ, Apex, SOQL, Visual Studio Code, GearSet, GitHub, Marketo, Avalara, Billing Platform, Workato, Stripe, ZoomInfo, Slack, Gainsight NXT and Okta.

What you'll do:

• Possess a deep understanding of the Salesforce CRM platform and best practices.
• Work closely with dev (web and Salesforce), QA and other team members to triage and troubleshoot issues.
• Lead a team of Salesforce and Billing Platform administrators, providing guidance, mentorship, and support to ensure the successful delivery of Salesforce and Billing Platform initiatives.
• Define and execute the Salesforce roadmap, identifying opportunities for process improvement, automation, and integration with other systems.
• Develop and maintain Salesforce configurations, including custom objects, fields, workflows, validation rules, and process builder flows, to support evolving business needs.
• Manage Salesforce integrations with third-party applications, ensuring data consistency and system stability.
• Collaborate with sales, marketing, and customer service leaders to understand requirements and translate them into scalable Salesforce solutions.
• Drive user adoption through training, documentation, and ongoing support initiatives.
• Establish and enforce Salesforce governance policies, including data security, compliance, and best practices.
• Stay current with Salesforce releases and emerging technologies, evaluating their potential impact on our Salesforce ecosystem.
• Provide regular reporting and insights on Salesforce performance metrics and KPIs to inform decision-making at all levels of the organization.

What you should have:

• 8+ years experience in IT
• 6+ years experience with the Salesforce CRM Platform
• 5+ years of Salesforce Administrative experience
• A deep understanding of Articulate’s internal business and web systems.
• The ability to ask important questions to the business and help to surface pain points and process flaws
• A desire to want to strengthen the overall knowledge of our team and share that information broadly within Articulate
• Experience thinking, planning, and executing autonomously and as part of a remote team of technical and non-technical collaborators and stakeholders.
• A bachelor's degree in Computer Science, a related field, or equivalent training, fellowship or work experience.

Nice to haves:

• Autonomy and ownership. We hire motivated, professional developers and expect them to proactively solve problems and implement quality results. You’ll have as much support as you need but you’ll ultimately be responsible for managing your time and development process and for moving your projects forward to completion.
• Learning and growth. Our team works across a wide variety of applications and technologies with more on the horizon. What you’re working with today may not be part of our process in a year and you’re eager to expand your competencies as our stakeholder needs evolve and grow.
• Work with a motivated, talented, and supportive team of project managers, developers, and quality assurance specialists. You get equal satisfaction helping your teammates succeed as you do from your individual contributions.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. 

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected]. 

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