Manager, Salesforce Support

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

We are seeking a talented Salesforce Support Manager to take our Salesforce platform to the next level. As the Manager of the SF Support team, you will be responsible for overseeing a team of Salesforce Administrators. The right candidate will have a strong understanding of the Salesforce platform best practices and functionality, will have strong data management abilities, and high attention to detail. The ideal candidate will be self-motivated with a strong work ethic and comfortable working in a rapidly changing environment.

Responsibilities

• Act as a main point of contact for Salesforce administrative needs from the Business

• Lead the team of Salesforce Admins to assign support requests to the queues. Manage the queues. Deal with escalations and ensures business continuity

• Focus on tasks ranging from assisting users with creating reports and resetting passwords to maintaining data quality, adding fields, and running backups

• Provide day to day technical support via daily administration of IT Salesforce Support Cases.

• Identify operational inefficiencies and recommend solutions

• Participate in business and process reviews as a Salesforce subject matter expert

• Responsible for the day-to-day configuration, support, maintenance and improvement of the Salesforce database

• Provide support for internal Salesforce Users, by setting up new users and managing users security and access

• Focus on improving end user experience of Salesforce

• Responsible for communicating effectively with the Business 

• Demonstrate an ability to interpret complex requirements 

• Responsible for overall internal satisfaction and experience

• Reporting on daily functions on any major issues impacting users

Base pay range: $75,200 - 94,000 commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.