Manager SAP Applications Support Services

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for SAP, Oracle and VMware.

We have an immediate need for an SAP Application Support Manager with OTC/PTP implementation and support experience:

• The role is full time & fully remote, but the candidate must be based in Australia
• Must have excellent customer focus and communication, friendly interaction and passion to help customers.
• Occasional after hours, weekends and holidays support for urgent customer issues.

Responsibilities:

• Management of a small team of expert level Spinnaker Support SAP engineers.
• Global Account Support Lead on key SAP third-party support customers.
• Assist with team skill development, mentoring, career development and acting as our senior escalation point. 
• Develop strong support-based relationships with our clients, must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
• Continuously drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Provide remote-based SAP forth-level support for OTC/PTP modules (SD and MM)
• Support clients with customizations and provide implementation and best practices process support.
• Ability to troubleshoot customer issues remotely with extensive SAP experience and good analytic skills.

Requirements:

• 18+ Years SAP SD and MM implementation and support experience.
• Proven leadership experience as SAP Team Lead or Project / Programme Manager
• Configuration and support experience in IS-R (Industry Solution for Retail)
• Integration knowledge with POS-DM and/or CAR for IS-R
• Strong integration experience with CRM, FI, CO, IM, PP, PS and QM
• Ability to debug ABAP programs.
• Great problem-solving abilities, communication and documentation of solutions.
• Ability to work remotely within a close regional and global team environment.