Manager SDE

 LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

As the Manager, Software Development Engineers, you will own the design and implementation of significant portions of the product development, and serve as a leader and mentor for other engineers in their areas of work

You will:

• Help set the features, architecture, and best practices of the team, and have significant influence on our overall strategy. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are absolute requirements.
• Create a reliable, scalable, and high performance service requiring exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems.
• Be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
• Drive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientists
• Build, scale and maintain critical features of the Enterprise platform that are used by millions of users and hundreds of thousands of customer service agents.
• Understand the customer/business requirements and translate them to elegant/flexible/easy-to-use platform capabilities. Actively work with Customer Support and Solution teams to handle customer inquiries and minimize escalations
• Collaborate with multiple external integration partners and come up with integration solutions that will enrich our Conversational Cloud platform and drive 100x growth
• Participate in the long term product roadmap discussion, represent the product/platform in the architecture review boards, and advice product management team on the technical aspects of product strategy
• Adopt, embrace, and promote agile and test-driven software development practices
• Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation goals
• Lead and mentor junior members of the team; Engage and motivate the team around a unified architecture vision
• Be a multiplier; Have a passion for working together as a team and ensuring team members’ succeed
• An excellent communicator who is comfortable with leading a white-board design discussion, meeting with customers under pressure, articulating the technical value proposition to non-technical audience, and presenting to senior management

You should be an expert in:

• Leading the delivery of large-scale, high-quality systems.
• Delivering high quality technology products/services in a hyper-growth environment where priorities shift fast. 
• Experience using the following software/tools:
• Frameworks/Runtime - Backend: Node/TypeScript/SpringBoot, Frontend: React/Angular/Vue
• Code repository and deployment pipelines - Git and Docker, Kubernetes, Puppet
• Relational SQL and NoSQL databases, including MySQL, PostgreSql and Cassandra.
• AWS-based cloud services: API Gateway, Lambda, Load Balancer, DynamoDB, S3, RDS, CloudFront, etc.
• Working with RESTful/Webhook APIs
• Understanding of software design patterns and ability to work with micro-service architectures.
• Building testable, scalable back-end APIs
• Experience in development with web frameworks for interactive and reactive UI
• Familiarity with scaling and performance optimization
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Demonstrated ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions.
• Experience working within agile methodologies
• Excellent communications skills (interpersonal, written and verbal)

You have:

• Bachelor's degree in Computer Science or related field
• 8+ years experience building successful production software systems
• Design and architecture experience, as well as sound knowledge with object oriented design patterns
• Experience working on large scale deployments and performance tuning.
• Experience developing cloud software services and an understanding of design for scalability, performance and reliability

Benefits: 

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: wfh support, food vouchers, monthly phone and internet allowance.

Why you’ll love working here: 

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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