Manager / Senior Manager, Support & Billing Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager / Senior Manager, Support & Billing Services in Canada.

This role offers a unique opportunity to lead and elevate billing operations within a dynamic healthcare environment that is evolving through growth, integration, and continuous improvement. You will oversee teams responsible for delivering high-quality billing services while ensuring operational excellence, strong client relationships, and efficient service delivery across multiple regions. Acting as both a people leader and operational strategist, you will help shape processes, improve performance metrics, and support the ongoing transformation of billing systems and workflows. This position combines hands-on leadership with client-facing responsibilities, requiring strong judgment, collaboration, and a service-oriented mindset. You will work closely with physicians and internal teams to resolve complex issues, enhance operational consistency, and drive meaningful improvements. It is an ideal opportunity for a leader who thrives in a people-first, fast-changing environment where impact is both measurable and immediate.

• Lead, coach, and support billing teams and team leads to strengthen performance, accountability, collaboration, and continuous learning across operations.
• Oversee billing service delivery, ensuring accuracy, productivity, and timely turnaround while maintaining high-quality standards.
• Monitor operational performance metrics to identify trends, inefficiencies, and improvement opportunities, and implement actionable solutions.
• Act as a key escalation point for complex billing and service issues, ensuring timely and effective resolution in collaboration with stakeholders.
• Build and maintain trusted relationships with physician clients through regular communication, meetings, and ongoing service engagement.
• Support integration efforts across teams, systems, and workflows to ensure consistency and alignment with operational best practices.
• Foster a positive, inclusive, and high-performing team culture, particularly during periods of change or organizational growth.
• Collaborate with leadership to provide updates on operational performance, risks, challenges, and improvement initiatives.
• Contribute to the evolution of billing processes, tools, and methodologies to enhance scalability and efficiency.
• Participate in client meetings and service reviews to ensure alignment between operational delivery and client expectations.

Requirements

• Proven experience managing and developing teams within an operations, billing, healthcare, or service-driven environment.
• Strong background in client-facing roles, such as account management, service delivery, or partnership management.
• Demonstrated ability to analyze operational performance and implement process improvements effectively.
• Excellent communication and interpersonal skills with the ability to build trust across teams and with external clients.
• Strong problem-solving skills with the ability to navigate complex, high-stakes situations and drive resolution.
• Highly organized and capable of managing multiple priorities in a fast-paced and evolving environment.
• Experience working in hybrid or field-based roles, including regular in-person client interactions.
• Strong leadership capabilities with a people-centered and collaborative management approach.
• Ability to work independently while maintaining alignment with broader organizational goals and leadership direction.
• Based within commuting distance of North Vancouver or Duncan, Canada.

Benefits

• Competitive compensation ranging from CA$85,000 to CA$120,000 per year.
• Hybrid work model with recurring work allowance.
• 4 to 6 weeks of paid vacation annually.
• 5 paid personal days per year.
• Comprehensive group insurance plan available from day one.
• Employer-contributed RRSP/DPSP retirement savings plan.
• Annual wellness allowance to support physical and mental well-being.
• Access to telehealth services through Lumino Health™.
• Inclusive and supportive work environment committed to equity and diversity.
• Opportunity to make a direct impact on healthcare service delivery across British Columbia.
• Collaborative culture within a growing healthcare organization focused on innovation and continuous improvement.