Manager, ServiceNow Platform

The Manager, ServiceNow Platform will be responsible for focusing on enterprise level IT modernization using low-code development platforms and Cloud technologies. This position will play multiple roles in supporting project delivery and developing automation capabilities to drive operational and business processes. Responsibilities will include developing and managing project plans, staffing, tasking team members and serving as a Scrum Master. The Manager, ServiceNow Platform will be accountable for maintaining overall platform health by implementing strong governance and aligning best practices. The manager will be responsible to routinely demonstrate strong leadership, knowledge, and diplomacy skills to work with key internal stakeholders.

• Support creating the overall roadmap, shapes demand for enterprise platform consumption, and facilitates execution of efforts that will drive forward platform strategy in a timely manner
• Leverage knowledge and experience to deliver an end-to-end ITSM platform which includes ITIL process design, solution design, technical tooling & automation design requirements, and implementation on a SNOW Platform
• Lead a team of ServiceNow Analyst and Developers in business process improvement efforts pertaining to service strategy, design and delivery following best practices aligned to an ITSM strategy.
• Transform an out of box ServiceNow platform by integrating federated data sources and building out component capabilities to support integrated decision making across ITIL processes
• Manage a 3rd party vendor who provides develop and support capabilities
• Lead team to design, build, and support a CMDB
• Design and carry out configuration and asset management processes
• Ensure the highest level of reliability for the overall system and reliability of data
• Develop standardizations for design, build, and support responsibilities
• Prioritize backlog in accordance with IT enterprise strategy and priorities
• Develop metrics to show effectiveness of delivery and support
• Educate ITSM stakeholders on capabilities
• Advise leadership on transformation opportunities that will deliver increased value to customers and business units
• Manage multiple work streams and prioritize competing efforts of work in synch with overall department strategy
• Foster the development and growth of your team
• Design, develop and implement business applications in ITIL, CMDB, Service Catalog, SDLC, Change Management, Problem Management, Incident Management and Major Incident Management.
• Work with ServiceNow capabilities and tools like Discovery, Orchestration, ITOM/ITAM and other application / modules as part of roadmap
• Establishes and maintains professional, positive working relationships with a diverse group of stakeholders
• Manage relationship and licensing compliance with ServiceNow
• Strategic planning for migrating to new versions and implementation of new features in ServiceNow and maintaining a platform Roadmap.
• Support a 24x7x365 environment

We are excited to speak to someone with the following...

• Bachelor's degree in Computer Science, Information Systems or equivalent field required
• Five or more years of ServiceNow technical experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, SDLC, Change Management, and Incident Management
• Three or more years of managerial and leadership experience overseeing a ServiceNow implementation team
• Experience in Integrations between ServiceNow and other tools/systems as well as an ability to lead design sessions to architect such integrations
• Good analytical skills, details oriented, ability to effectively listen to and resolve customer issues and understands end to end business processes and work in a global environment
• Prior ServiceNow technical knowledge and strong platform architecture understanding
• ServiceNow Certified System Administrator and Certified Implementation Specialist certifications is highly preferred
• Project Management Professional (PMP) certification preferred.
• ITIL certifications, training and/or equivalent experience preferred.
• Six Sigma certification preferred.

We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package including the following:

• Medical Plans with Prescription Drug Benefits
• Dental Plans
• Vision Benefits
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Legal Services
• Critical Illness, Accident, Hospital Indemnity and Cancer Insurance
• Tuition Reimbursement
• Relocation Services
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)