Manager, Shipboard Systems

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Manager of Shipboard Systems is responsible for all applications and infrastructure supporting the shoreside operations. They will work with the business on defining the IT roadmap for the company consistent with the overall goals of the organization.

Essential Functions

• Responsible for roadmap planning, product launch management and reporting, and overall launch readiness.
• Operate as the Business, New Build and IT liaison, while developing deep knowledge of digital technologies with an eye toward the continual change in consumer technology.
• Maintain and support the architecture of the shipboard applications including the Property management System, Crew recruitment system, POS systems, marine applications etc.
• Support the enterprise architecture design needs of the corporation based on the technology stack and application solutions selected
• Manage the compliance and governance tasks of the department according to corporate needs and risk tolerance
• Assess business process requirements for requests while facilitating an efficient development operation
• Manage application and infrastructure vendors in accordance with their contractual SLAs
• Manage standards, policies, and procedures of the department
• Accomplishes information systems staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees, developing personal growth opportunities.
• Maintains safe and healthy working environment by establishing and enforcing organization standards, adhering to legal regulations.
• Sustains information systems results by defining, delivering, and supporting information systems, auditing application of systems.
• Assesses information systems results by auditing application of systems.
• Enhances information systems results by identifying information systems technology opportunities and developing application strategies.
• Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.
• Accomplishes financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Competency

Education:

• Bachelor's degree in related field desired; Master's degree a plus
• PMP certification a plus

Skills & Experience:

• Minimum 10 years' experience managing a technology group

• Complete Microsoft Office suite of applications (Excel, Word, PowerPoint)
• SQL and SPL
• Agile development including SCRUM methodology
• SharePoint 365 a plus

Work Environment

The position requires up to 50% travel

#LI-Remote

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.