Manager Site Technology

Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Duties:
Position is a trusted advisor to the customer. Positions reporting directly to this role include: Autonomous Application Specialist, Project Engineer (if applicable), Autonomous On-Board Specialist, as well as support the customer's Command Builder, Command Shift Lead, Command Pit Operator, Command Technician, and Command Controller.
This is a heavy coordination role and must be strong in managing the matrix and influencing others. Preferred candidates must have previous mining operations or autonomy experience. Role works hand in hand with customer's operational leaders. Role will also establish and maintain high-level relationship with business decision makers and subject matter experts. Accountable for representing Caterpillar and Caterpillar assigned actions.
Influence and drive Caterpillar Product Groups and internal partners to accelerate and deliver interim corrective and permanent corrective actions and support that mitigate the impact of product and production issues to customer. Influence various Caterpillar divisions to develop the correct new products and services to meet the mine's current and future needs.
The position must be able to work with the dealer, Caterpillar and the customer to deliver the agreed upon metrics for the site. Successful candidate will also manage key site performance metrics including technology availability, production metrics, operating cost per ton, uptime, AHS fleet utilization, safety, etc. The role will partner closely with the Mining Region Manager, Site Performance Manager (if applicable), Commercial Manager and Sales Reps on commercial opportunity at the site.
This position acts as a consultant to dealer and customer operations and maintenance managers as well as executive management advising best practices on the use of Command for Hauling. Position is responsible to contribute to Caterpillar's "Zero Harm" safety metrics as well as site specific safety. Serves as the Responsible Person for all on site Caterpillar personnel and ensures safety of overall AHS system.
Successful candidate must have the ability to work and set priorities for self and for the work team without day-to-day direct supervision. The position often confronts complex issues or problems which require careful analysis and diagnosis. Problems are often unique, and solutions can require original approaches.
The position is a control center and mine site based, where the successful candidate is on a Monday - Thursday roster, every week each month. Work locations are in Chile.
Basic Qualifications:

• College or university degree or equivalent experience.
• Preferred Mine Operations or Autonomy and Mining Technology and Machine Experience
• Previous field rep, mine operations, or Autonomous Run Team experience.
• Fully bilingual, Spanish and English.
• 5 - 9 years of progressively responsible job-related experience are typically required.

Skills required:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.
Top Candidates Will Also Have:

• Broad company knowledge and understanding of dealer operations, and Autonomous Operations are necessary to succeed in this role.
• Portuguese is a plus.
• Strong knowledge of Caterpillar Technology products and product application, validation, product problem management, and/or mining operations is also required.

#LI
Posting Dates:
junio 4, 2024 - junio 13, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community .