Manager, Software Configuration

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. Were excited to share Blue Shield of California has received awards and recognition for LGBT diversity, quality improvement, most influential women in corporate America, Bay Areas top companies in volunteering & giving, and one of the worlds most ethical companies. Here at Blue Shield of California, were striving to make a positive change across our industry and the communities we live in Join us!

Description:

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!

Your Role

The Provider Operations team is responsible for procurement, processing and enablement of consumption of provider and practitioner add, change or terminate requests data demographics and attributes. Using a combination of automated capabilities and manual procedures, the Department supports all provider types and all Lines of Business organization wide. The Manager will report to the Director of Provider Operations. In this role you will be accountable to manage the inventory end to end against regulatory and contractual timeliness and quality metrics inventory management techniques, protocols and operational controls. You will support and manage the performance of the staff to process transactions using both automated and manual capabilities. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Direct the activities of a software quality assurance function
• Develop quality standards for company products and oversee the development and execution of software test plans and analysis of test results
• Provide guidance in the preparation of technical appraisals of programming languages and systems, computational software, and related technology
• Provide day-to-day management of a team of Software Configuration Management Engineers
• Work with other Software Configuration Management managers to implement SCM strategies across the organization
• Manage Demographics update inventory according to timeliness and quality standards for both manual and automated processing
• Manage high volume of Provider Information & enrollment staff
• Maintain and develop ongoing operational controls to ensure compliance

Qualifications:

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 7 years prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager
• Requires experience in operational inventory management & control for large high volume operational team
• Requires strong issues & conflict resolution skills working across multiple functional areas to achieve common goal
• Requires strong industry knowledge of Health Plan operations and provider data utilization
• Requires strong skills is change & performance management
• Requires strong root cause diagnostic & process remediation skills

Our Values

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
• Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals