Manager, Software Engineering

Join the team as our next Manager, Software Engineering.

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

This position is needed to help us support a team responsible for solutions that deliver critical database storage solutions that ensure Twilio is the leader in trusted communications. . 

A successful candidate will be a self-starter, have a track record of leading teams that implement and operate database services effectively at high scale, embody a growth demeanor, and collaborate optimally across teams.  

In this role, you’ll:

• RUTHLESSLY PRIORITIZE & DON’T SETTLE: You will advance our database storage platform in the Email Platform Business Unit. You will forge the vision for defining and delivering highly scalable database services.
• BE AN OWNER & BE BOLD: You will partner with other engineering teams and partners in the Email Platform Business Unit to define and build solutions that maximize email deliverability and enhance product features to improve the overall customer experience. 
• BE INCLUSIVE & EMPOWER OTHERS: You will cultivate the growth of an inclusive, hard-working team. You will be working closely with teams and partners across time zones. You will lead employee career development by providing coaching and mentoring to engineers while guiding senior contributors to maximize their potential. You will collaborate with employees on their objectives and provide a clear path for progression through personal development plans. Outside your team, you will champion communities of practice, and can be a thought leader to guide and mentor when needed.
• NO SHENANIGANS: Phenomenal engineering managers consistently display good judgment. They are intellectually honest, transparent, and work together with others by fostering an authentic, inclusive environment.
• WEAR THE CUSTOMER’S SHOES: Your team will ship great platform features that delight your customers. You will get to know your customers and walk in their shoes. 
• WRITE IT DOWN: You will communicate effectively to executives, to your peers, and internally among your team. You will distill complex thoughts and concepts simply through concise written and verbal communication.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of relevant work experience in an engineering management role
• Experience with database storage technologies (e.g MySQL, PostgreSQL, AWS RDS, etc)
• Instilled a DevOps culture within their teams, delivering operationally mature systems that are highly available, resilient, and maintainable
• Proven experience leading inclusive teams, mentoring engineers, and guiding validated practices that help teams mature
• Communication skills that demonstrate emotional intelligence and compassion to build trust, resolve conflicts, and provide feedback to your team
• Strong product and architectural vision and a proven track record to collaborate, communicate, advocate, and execute on that vision
• Ability to supervise the design and operation of sophisticated components and large-scale systems
• Consistent record in unblocking teams and projects, delivering against product roadmaps
• Ability to draw insights from data and clearly communicate them (verbal/written) to the partners and senior leadership as required
• BA/BS in Computer Science, Engineering or related field

Desired:

• Familiarity with Chef or similar automation tools
• Familiarity with Kubernetes or similar orchestration platforms
• Familiarity with Go

Location 

This role will be based remotely in India.

Approximately 10% travel is anticipated. 

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.