Job Description
ABOUT THIS POSITION
This Manager position reports to the Director of Solution Adoption and leads a team of Solution Adoption Consultants responsible for delivering high-quality onboarding and implementation experiences for Waystar’s Patient Financial Experience solutions. This includes solutions supporting patient payments merchant processing cash management workflows and healthcare financial data integrations.The primary focus of this role is building leading and scaling a high-performing team that delivers consistent predictable and high-quality implementation outcomes across health systems and hospital clients. This leader will ensure strong execution talent development and operational excellence while driving successful adoption of Waystar solutions across complex healthcare environments.
This role plays a key part in shaping how clients operationalize patient financial workflows and integrate Waystar solutions into their broader healthcare financial ecosystem.
WHAT YOU'LL DO
- Lead manage and develop a team of Solution Adoption Consultants responsible for patient financial experience implementations including patient payments merchant processing and healthcare financial integrations
- Set clear performance expectations provide ongoing coaching and conduct regular 1:1s to support team development accountability and career growth
- Build a strong scalable team structure capable of supporting increasing implementation volume and complexity across enterprise health system clients
- Partner closely with Sales Product Engineering and Client Success leadership to ensure alignment on implementation strategy capacity planning and client delivery expectations
- Oversee team workload management resource allocation and prioritization to ensure successful execution across multiple concurrent implementations
- Ensure consistent adoption of implementation methodology across the team to drive predictable outcomes quality delivery and client satisfaction
- Lead team meetings focused on performance tracking project health escalation management and best practice sharing
- Act as an escalation point for complex client or implementation issues involving payment workflows merchant onboarding payment devices networking dependencies or healthcare financial integrations
- Drive accountability across the team for meeting project milestones timelines and customer success criteria
- Identify coaching opportunities and implement structured development plans to strengthen technical operational and client-facing capabilities
- Foster a high-performance collaborative team culture focused on ownership responsiveness and continuous improvement
- Develop and refine onboarding and training programs to accelerate ramp time for new hires and deepen expertise across patient financial workflows payment APIs Salesforce workflows payment devices and integration processes
- Proactively identify process improvements to increase scalability efficiency and consistency across the implementation function
- Communicate team performance operational risks and strategic updates to senior leadership and key stakeholders
WHAT YOU'LL NEED
WHAT YOU’LL NEED- 5+ years of experience in healthcare revenue cycle patient financial services healthcare payments or healthcare technology implementation
- 2+ years of direct people management or team leadership experience
- Demonstrated success leading high-performing teams in a client-facing implementation or consulting environment
- Strong understanding of patient financial workflows including patient payments billing collections reconciliation and cash posting processes
- Experience with healthcare payment systems merchant processing and merchant onboarding workflows
- Strong technical acumen with healthcare data integrations including APIs and system interoperability between EMR ERP and payment platforms
- Experience working with Salesforce or similar CRM platforms for implementation tracking case management or workflow coordination
- Familiarity with payment devices (e.g. point-of-sale terminals kiosks card readers) and related networking/connectivity requirements in healthcare or retail environments
- Proven ability to manage multiple team members projects and priorities in a fast-paced environment
- Strong coaching mentoring and performance management skills with a track record of developing talent
- Excellent problem-solving troubleshooting and escalation management skills
- Strong communication skills with the ability to engage effectively with executives operational leaders and technical stakeholders
- HIPAA knowledge and understanding of healthcare data privacy requirements
- Proficiency with Microsoft Office Suite
- Ability to travel up to 50%
- Experience working with Epic or Cerner EMR integrations particularly within patient financial workflows
- Experience with healthcare ERP systems supporting general ledger cash management or financial reconciliation
- Knowledge of healthcare payment gateways merchant services and patient payment platforms
- Strong understanding of API-based payment integrations and payment orchestration between healthcare and financial systems
- Experience supporting or leading Salesforce-based implementation workflows reporting or case management processes
- Familiarity with payment hardware ecosystems including device provisioning configuration and network setup/support considerations
- Experience leading or scaling professional services implementation or consulting teams in a healthcare technology environment
- Experience supporting large health systems or integrated delivery networks
- Understanding of healthcare reimbursement models payer workflows and financial clearance processes
- Experience implementing or supporting enterprise patient financial experience platforms
- Bachelor’s degree or equivalent experience in Healthcare Information Systems Computer Science or related field
ABOUT WAYSTAR
Through a smart platform and better experience Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative cloud-based technology robust data and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers 1K+ hospitals and health systems and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work always; making it happen; and joyful optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500000 providers 1000 health systems and hospitals and 5000 payers and health plans. For more information visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members starting with 3 weeks + 13 paid holidays including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate value and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics marital status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Skills Required
- 5+ years of experience in healthcare revenue cycle patient financial services healthcare payments or healthcare technology implementation
- 2+ years of direct people management or team leadership experience
- Demonstrated success leading high-performing teams in a client-facing implementation or consulting environment
- Strong understanding of patient financial workflows including patient payments billing collections reconciliation and cash posting processes
- Experience with healthcare payment systems merchant processing and merchant onboarding workflows
- Strong technical acumen with healthcare data integrations including APIs and system interoperability between EMR ERP and payment platforms
- Experience working with Salesforce or similar CRM platforms for implementation tracking case management or workflow coordination
- Familiarity with payment devices and related networking/connectivity requirements in healthcare or retail environments
- Proven ability to manage multiple team members projects and priorities in a fast-paced environment
- Strong coaching mentoring and performance management skills with a track record of developing talent
- Excellent problem-solving troubleshooting and escalation management skills
- Strong communication skills with the ability to engage effectively with executives operational leaders and technical stakeholders
- HIPAA knowledge and understanding of healthcare data privacy requirements
- Proficiency with Microsoft Office Suite
- Ability to travel up to 50%
Waystar Compensation & Benefits Highlights
- Leave & Time Off Breadth—Time off is described as generous including PTO numerous paid holidays and flexible time off options that support work–life balance. Policies such as volunteer time off and flexible/unlimited PTO for some roles further expand usable leave.
- Healthcare Strength—Benefits include multiple medical plan choices with HSA company matching and access to mental‑health resources. Additional wellness perks and coverage options contribute to a comprehensive healthcare offering.
- Parental & Family Support—Paid parental leave and family‑planning benefits including adoption and fertility support are included. These elements are positioned as supportive of different life stages.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI generative AI and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence.The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems.The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work gain insight into processes and performance and ultimately collect more revenue.At Waystar we know there’s a better more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions inspire action and promote outstanding performance. We are dedicated to providing a diverse inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Explore More
Date Posted
05/13/2026
Views
0