Manager, Strategic Insights

Founded in Irvine, California, in 2010, Kajabi is a leading all-in-one platform for knowledge entrepreneurs to build, market, and sell educational content. With Kajabi’s robust product features, users have a single ecosystem in which they can publish, market, and sell online courses, membership sites, communities, and other digital products. Tens of thousands of entrepreneurs rely on Kajabi to build and manage their online businesses, and the company has helped these entrepreneurs generate over $3.5 billion in sales from over 60 million customers to date. Learn more at www.kajabi.com.

As the Manager, Strategic Insights you will be a critical member within the Customer Experience Operations (CX Ops) org - responsible for building, managing, and continuously improving the reporting and insights framework used by CX Ops and its internal and external partners. Your role will flex between spearheading data-driven initiatives, owning ongoing reporting cycles, and mentoring data science and analyst experts. You will report to our Sr Manager, Operations. We offer a flexible working schedule and are open to remote and local applicants.

The Impact you will make

• Develop and mentor a best-in-class team responsible for fueling the business of Customer Experience through all things data and reporting, including: strategic insights, financial analysis, business analysis, executive reporting, and data science 
• Build and continuously improve the strategic reporting & analytics framework as it pertains to Customer Experience and its interactions with internal and cross-functional partners, including but not limited to internal dashboards, FP&A tooling, business analysis, and ad hoc reporting, research, and automation
• Develop deep partnerships with CX Leadership and Kajabi’s centralized analytics team to scope, request, and manage the future of CX analytics dashboards (Looker)
• Propose, lead, and drive large-scale, analytics and insights projects (including clarifying the opportunity, defining analysis, leading data collection, assessing findings and synthesizing learnings) to drive high impact across Kajabi’s key goals and objectives
• Create and present executive-quality presentations and write ups using data visualization and storytelling best practices that promote cross-functional alignment, drive data literacy, pitch new investments, share progress and impacts, or gain buy-in
• Build strong relationships with cross-functional and CX partners to gain a deep understanding of the business in order to consult, analyze, and support strategic management decisions and planning through predictive and analytical insights
• In partnership with CX leadership, develop, standardize, and oversee executive reporting dashboards, insights, and core metrics for the Customer Experience department - serving an audience of managers, directors, C-Suite, and board members
• In partnership with CX Engineering & Tech, champion, research, drive buy in for, and manage implementation of analytics tooling investments
• Provide additional leadership, reporting, or ad hoc support as needed

Attributes for Success

• 5+ years of experience in business analytics or related field
• 2+ years of people management experience
• 1+ years of experience in or in partnership with a Customer Experience department
• Masters Degree or equivalent self-study in analytics, statistics, or related field
• Advanced skills in managerial analytics (e.g. Excel, Google Suite)
• Communication -- Ability to communicate complex ideas (distill nuanced circumstances & drive to clarity) both orally and in written formats; strong writing and presentation skills
• Ownership -- Sense of ownership and intrinsically motivated to drive to meaningful results
• Critical Thinking -- Highly analytical & strategic problem solver who is comfortable using frameworks & data to help structure the team's thinking & solve multi-faceted problems
• High EQ -- Ability to pull together opposing viewpoints and agendas in service of our shared mission of empowering our customers
• Influential – Easily move others to action (with or without direct authority) by planning, motivating, organizing and influencing work being done
• Interpersonal – Innate ability to channel different points of view; Able to establish and maintain excellent relationships and credibility quickly; Create team atmosphere with internal staff while achieving key objectives
• Project Management -- Ability to prioritize & organize effectively and manage multiple projects and assignments involving numerous internal and/or external partners
• Tech Savvy -- Strong proficiency with program management & organizational technology (e.g. Slack, Monday.com, Jira, Google Suite) 

Bonus if you have

• A basic understanding of backend web technologies and familiarity with MVC design patterns (you don't need to be a developer but some coding experience is highly desirable)
• An understanding of software development lifecycle (or you are beyond enthusiastic to learn)
• Git and GitHub experience for version control
• An understanding of HTTP
• A good understanding of HTML, CSS, and Javascript
• A good understanding of DNS and SSL
• A good understanding of email deliverability and factors that impact it 

Kajabi Team Benefits Package

• Company paid premiums for medical, dental and vision insurance for self and family
• Company sponsored HSA account
• Company 401K, 100% match up-to 6% of employee contributions 
• Equity
• Flexible vacation policy
• Telecommuting 
• Educational Allowances
• Fitness incentives package
• Company funded mental health resources
• Wellness perks
• Casual Dress

How To Apply

Sound like a good fit for you? Click apply, below!

• Remote and local applicants welcome!
• Links - Send along any links that best showcase your experience, i.e. your portfolio, LinkedIn, blog posts, other writing samples, etc.

Kajabi LLC  is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law. #LI-SL1 #LI-Remote