Manager, Talent Development

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

ZEO Success (typically known as Human Resources) is Zuora’s people-centered organization, inclusive of HR Business Partners, Learning & Organizational Effectiveness, Internal Comms & Engagement, Total Rewards, HRIS, and Recruiting teams. Our mission is to make Zuora the destination for top talent to thrive and do their best work building The World Subscribed. We do this by putting people first and cultivating an inclusive, high performance culture that enables all ZEOs to thrive and deliver their best work. You will be joining a strategic and scrappy team responsible for the global talent development programs and offerings that support this great mission. 

WHAT YOU’LL DO AND ACHIEVE 

As a critical team member, the Manager, Talent Development will establish and scale learning and development programs and offerings for our ZEO workforce. You will bring experience and passion to contribute thought leadership to address a variety of people, talent, career development, learning and development, and organization development opportunities that contribute to initiatives which enable ZEOs to thrive, grow, and work in ways that help us achieve our vision of The World Subscribed. If you enjoy both thinking strategically and executing tactically this is a great opportunity for you! We are creating a foundation to build upon while working on meaningful, just-in-time efforts that have immediate impact. Examples of ways you will contribute and make a difference in helping us fulfill our mission:

• Co-create a vision and strategy for global all-ZEO development that establishes a roadmap and creates a global standard that scales organizationally for programs, experiences, tools and supporting processes and systems.
• Lead projects, programs, and initiatives for function including designing project plans, building project teams as needed, and full cycle assessment, design, development, implementation and evaluation. Lead or participate in cross-functional projects and initiatives that address people and culture, learning and development, and organizational talent needs.
• Facilitate learning and development offerings with our awesome ZEOs.
• Oversee the new hire onboarding program in partnership with a team member and a cross-functional team to ensure an effective, efficient, and engaging new hire and internal support team experience.
• Partner on a career development initiative to continue work on vision and philosophy, enablement tools and processes, and training for internal partners, ZEOs, and people leaders in support of the talent development strategy. 
• Design and develop tools and resources such as tipsheets, guides, step-by-step instructions, and training participant and instructor materials in a variety of content areas to enable and empower target audiences and scale support to the organization. 
• Create and manage systems and processes to track utilization, adoption, and support the effectiveness of programs and offerings.
• Build organizational knowledge and relationships needed to understand needs and opportunities, test ideas and approaches, gain support for projects and initiatives, and equip partners to understand and support key initiatives and tools.

WHAT YOU WILL NEED TO BE SUCCESSFUL (Required Qualifications)

• 5+ years experience working in a talent development, training and development, organization development or human resources department with increasing responsibility and experience
• The ability to both think strategically and systemically as well as execute tactically
• Excellent facilitation skills with experience delivering a variety of professional learning and development programs, workshops and offerings both in-person and virtually to a variety of audiences 
• Demonstrated experience assessing, designing, developing, implementing, evaluating and managing learning and development programs and offerings for adult learners in corporate environments, from individual contributors to leaders
• Demonstrated experience managing learning and development/talent development programs and offerings at scale 
• Ability to work both individually and on collaborative teams in a fast-paced and continuously evolving environment 
• Project management skills with the ability to manage multiple priorities simultaneously 
• Excellent communication skills, organizational, and critical thinking skills
• Strong program materials design, content strategy, and multi-modal delivery experience
• Experience working with internal subject-matter experts or partners to identify needs and deliver offerings that have impact for target audiences and the organization
• Experience creating content in Articulate, Storyline, Camtasia, Captivate or other software for e-learning, video, demo, and motion graphic learning experiences
• Experience with career development best practices and frameworks
• Experience leveraging and implementing competency models, organizational values and talent strategies in day-to-day work and project deliverables 
• The ability to engage credibly, professionally, and courageously at all levels of the organization 
• A continuous learning mindset to benchmark, research, and continually learn and grow
• Maintains confidentiality 

Preferred Qualifications

• Bachelor’s degree in a related field and 7+ years related work experience
• Change management and organizational development/effectiveness experience
• Experience identifying and contracting with vendor partners, implementing their solutions, and customizing and/or providing guidance for internal delivery as needed.
• Certifications in external programs and assessments a plus (e.g. change management, Crucial Conversations, personality and communication style assessments)
• Experience in team and organization effectiveness
• Experience using a learning management system and HRIS (Workday)
• Experience designing evaluations or surveys, analyzing and summarizing results
• Experience operating locally/functionally and globally; as well as working in both smaller and larger organizational environments

Other

• We are a hybrid workforce. You can be located anywhere in the U.S. with willingness to travel <15%. 
• There are no direct reports for this position immediately. This is a senior experienced role who will manage projects and programs, design and develop content, and deliver and implement desired outcomes.

Join us and make shift happen!

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.