Manager, Talent & Org Development

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

ZEO Success (typically known as Human Resources) is Zuora’s people-centered organization, inclusive of HR Business Partners, Learning & Organizational Effectiveness, Internal Comms & Engagement, Total Rewards, HRIS, and Recruiting teams. Our mission is to make Zuora the destination for top talent to thrive and do their best work building The World Subscribed. We do this by putting people first and cultivating an inclusive, high performance culture that enables all ZEOs to thrive and deliver their best work. You will be joining a strategic and scrappy team responsible for the global talent development programs and offerings that support this great mission. 

WHAT YOU’LL DO AND ACHIEVE 

As a critical team member, the Manager, Talent & Organization Development, will establish and scale learning and talent development programs and offerings. You will bring experience and passion to contribute thought leadership to address a variety of people, talent, career development, learning and development, and organization development opportunities that contribute to initiatives which enable ZEOs to thrive, grow, and work in ways that help us achieve our vision of The World Subscribed. If you enjoy both thinking strategically and executing tactically this is a great opportunity for you! We are creating a foundation to build upon while working on meaningful, just-in-time efforts that have immediate impact. Examples of ways you will contribute and make a difference in helping us fulfill our mission:

• Co-create a vision and strategy for ZEO development that establishes a roadmap for programs, experiences, tools and supporting processes, creating a global standard that scales organizationally.
• Lead projects, programs, and offerings for function including designing project plans, gaining buy-in, aligning cross-functionally and building project teams as needed, executing and ensuring effectiveness. Lead or participate in cross-functional projects and initiatives that address people and culture, learning and development or talent needs.
• Reimagine and manage the new hire onboarding program in partnership with a team member and a cross-functional team to ensure an effective, efficient, and highly engaging new hire experience.
• Partner on a career development initiative to continue work on vision and philosophy, enablement tools and processes, and training for internal partners, ZEOs and people leaders in support of the talent development strategy. 
• Design and develop tools and resources such as tipsheets, guides, step-by-step instructions, and training participant and instructor materials in a variety of content areas.
• Create and manage systems and processes to track utilization, adoption, and effectiveness of programs and offerings
• Build organizational knowledge and relationships needed to understand needs and opportunities, learn the environment, test ideas and approaches, and gain support for projects and initiatives
• Facilitate learning and development offerings with our awesome ZEOs! 

WHAT YOU WILL NEED TO BE SUCCESSFUL (Required Qualifications)

• 5+ years experience working in a talent development, training and development, organization development or human resources department with increasing responsibility and experience
• The ability to both think strategically and systemically as well as execute tactically, aligning strategy, people, processes, activities and experience and translating strategy into actionable goals 
• Demonstrated experience assessing, designing, developing, implementing, evaluating and managing learning and development programs and offerings for adult learners in corporate environments
• The ability to identify specific knowledge, skills and abilities that need learning or development solutions while designing and executing at scale
• Excellent facilitation skills with experience delivering a variety of professional learning and development programs, workshops and offerings both in-person and virtually
• Experience working with internal subject-matter experts or partners to identify needs and deliver offerings that have impact and resonate with target audiences
• Experience identifying vendor partners, implementing their solutions, and customizing and/or providing guidance for internal delivery as needed
• Experience leveraging and implementing competency models, organizational values and talent strategies in day-to-day work and project deliverables 
• Ability to work individually or on a collaborative team in a fast-paced and continuously evolving environment 
• Project management skills with the ability to manage multiple priorities simultaneously 
• Excellent communication skills, organizational, and critical thinking skills
• Strong program materials design, content strategy, and multi-modal delivery experience
• Change management and organizational development/effectiveness experience
• The ability to engage credibly, professionally, and courageously at all levels of the organization 
• A continuous learning mindset to benchmark, research, and continually learn and grow
• Maintains confidentiality 
• Experience working with MS Office, Google Suite, publication and materials content development software and publication tools

Preferred Qualifications

• Bachelor’s degree in a related field and 7+ years related work experience
• Experience creating content in Articulate, Storyline, Camtasia, Captivate or other software for e-learning, video, demo, and motion graphics 
• Certifications in external programs and assessments a plus (e.g. change management, Crucial Conversations, 360s, personality and communication style assessments)
• Experience with career development best practices
• Experience using a learning management system and HRIS
• Experience designing evaluations or surveys, analyzing and summarizing results
• Experience operating locally/functionally and globally; as well as working in both smaller and larger organizational environments
• Experience with vendor contracting

Other

• We are a hybrid workforce. You can be located anywhere in the U.S. with willingness to travel <15%. 
• There are no direct reports for this position immediately. This is a senior experienced role who will manage projects and programs.

Join us and make shift happen!

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.