Manager, Technology Infrastructure

Description
Company: Oak Street Health
Title: Manager, Technology Infrastructure
Location: Chicago
Company Description
Oak Street Health believes everyone deserves great healthcare - the kind you'd want for your own family. We specialize in providing exceptional care for older adults on Medicare, often in underserved communities where there is little or no quality healthcare.
Oak Street Health is on a mission to rebuild healthcare as it should be with an innovative care model that centers on wellness-based, positive health outcomes for patients, not the volume of services provided. Our unwavering commitment to keeping patients healthy is highlighted by dedicated care teams that take time to get to know each individual, providing the personalized care they need to stay healthy and live life more fully.
We're an organization on the move! Our rapidly growing national network of primary care centers is staffed by a diverse team of outstanding care providers, service team members, technologists, community outreach experts, business professionals, and more. For more information, visit http://www.oakstreethealth.com .
Role Description:
This is a key leadership position. Modernizing IT infrastructure is a critical piece of the strategic plan for Information Technology at Oak Street Health. This leader will direct improvements to cloud services, unified communications, network services, data center operations, servers and storage platforms, and service monitoring. This role also works closely with the peer IT leaders, including information security, governance, and application development, to design and execute on the system's technology roadmap. The Manager of Technology Infrastructure will develop strategy, drive innovation, and ensure execution and support in a complex system with multiple sites.
This individual is responsible for providing the strategic direction for the infrastructure function on an enterprise level. This leader will assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects. This leader will Interface with business unit executives and other IT functional area executives to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness with a growth mindset and invoking a culture of innovation.
Core Responsibilities:

• Leads the development of infrastructure strategy, architecture, service delivery standards, and procedures for the enterprise.
• Analyzes and predicts trends and develops long-range plans designed to maintain the cost-effectiveness and competitiveness of the enterprise's IT infrastructure.
• Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g., ITIL) as related to the needs of the business.
• Responsible for creating and managing the IT Infrastructure.
• Support the creation and implementation of the IT Business plan as it pertains to IT Infrastructure.
• Ensures projects are completed to budget, timelines, and quality standards and communicates risks and progress to business stakeholders.
• Collaborates with and directs the activities of 3rd party technical resources across managed service providers, vendors, and contractors.
• Communicates effectively with both technical and non-technical colleagues at all levels.
• Plans, hires, trains, coaches, mentors, and directs employees within the IT Infrastructure space. Recommend staffing levels and resources for the department.
• Directs the building, implementing, and support of enterprise technologies and related services, including Enterprise Infrastructure, Virtualization, Networking, Data Centers, and Cloud Services, and exhibited experience migrating data centers to/from hosted cloud providers at an enterprise level.
• Leads IT infrastructure team in a 24/7 production, high consumer-traffic web environment, including web hosting, voice and data networks, security, and information protection, with load balancing implementations and high-availability networks ensuring resiliency, DR, BCP, backup, and recovery objectives are tested and met.
• Implements private, public and hybrid cloud strategies such as IAAS, PAAS, SAAS that optimize business goals with costs.
• Trains and mentors peers to administer implemented technologies effectively.
• Works in a fast-paced environment with the ability to adapt and change priorities as the business needs change.
• Drives a culture of continuous improvement to improve quality, efficiencies, and standards across our IT infrastructure & services
• Works closely with IT Information Security, compliance, and privacy to set standards, operational processes, and policies.
• Adheres to established IT policies and standard operating procedures in alignment with NIST.
• Other duties as assigned.

Reports to: Director Infrastructure
What are we looking for?

• Bachelor's Degree in Technology, Computer Science or relevant work experience
• Minimum of 10 years of experience in infrastructure, IT operations and IT service management leadership role
• Applicable technology certifications, ITIL, Cisco, VMware, and Business Continuity certifications
• Experience directing a team in the design, deployment and managing enterprise technologies in a highly regulated institution technology environment
  
  • Datacenter Infrastructure: Server/SAN planning, deployments, consolidation, migrations, Infrastructure Performance Management (NPM) and Application Performance Management (APM)
  • Understanding and experiencing managing 24/7 systems
  • Enterprise Microsoft Technologies: Active Directory, DNS, Server OS, Exchange, SQL
  • Virtualization: VMware deployments
  • Security: Okta SSO/MFA
  • Disaster Recovery and Application Resiliency across multiple data centers and cloud infrastructures
  • Cloud and Hybrid infrastructure: Office365, Azure, Google, including demonstrated cloud migration experience
  • Hands-on knowledge and experience with both on-prem and IaaS, specifically Azure & AWS
  • Networking: Firewalls, VPN, Routing, Switching, VOIP, SD-WAN
  • Telephony: Contact Center as a Service (CCaaS) and Unified Communication as a Service (UCaaS RingCentral and Zoom)
• Knowledge of current and emerging technology trends within healthcare services as it relates to IT operations, service, and availability
• Working knowledge of healthcare regulatory requirements and healthcare operations
• Knowledge of complex server environments and server software across cloud and networking environments
• Demonstrated conceptual thinking and analytic skills
• Ability to partner effectively across all levels of the organization and develop positive working relationship
• US Work Authorization
• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.