Manager, Technology Program Management

Job Summary: 

This role will have responsibility for delivering mid to large scale initiatives in the short-term as well as building out a longer-term roadmap for iHerb's IT department. Additionally, this role will consist of people management, leading a team of TPMs. 

Job Expectations:

• Build and lead a team of high-performing team of Technical Program/Project Managers.
   

• Mentoring and coaching of team members internal and external to the TPMO.
   

• Proven success working in a matrix organization with technical and non-technical teams and leadership.
   

• Develop and evangelize the vision and structure for the Technical Program Management Office (TPMO).
   

• Define Objectives and Key Results (OKR) across technical projects, programs, and portfolios.
   

• Agile estimating and planning at the team and project, program, and portfolio levels.
   

• Responsible for quarterly and longer term roadmapping utilizing tools such as Jira Plans (formerly known as Advanced Roadmaps).
   

• Define and implement best practices around quantitative and qualitative reporting such as: velocity, status updates, progress/percent complete.
   

• Define and implement best practices around waterfall and agile methodologies to enable continuous delivery of value.
   

• Proven experience successfully delivering technology projects, programs, and portfolios such as software development, infrastructure/cloud, network and corporate IT in a dynamic environment where priorities constantly change.
   

• Experience using tools such as Jira, Confluence, MS Project, Asana, Google Workspace, diagramming tools (e.g. LucidChart/LucidSpark).

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• 7+ years of professional Project Management experience in Information Technology.
   

• Experience developing and delivering on project milestones with internal and external stakeholders.
   

• Demonstrated ability to manage multiple complex projects and competing priorities in an ever changing environment.
   

• Demonstrated ability to operate effectively and simultaneously in both tactical and strategic modes.
   

• Proven project management skills and driving complex projects to success.
   

• Passionate self-starter, decisive and able to move with speed to implement ideas.
   

• Action and results oriented mentality and ability to problem-solve using creative thinking and innovation.
   

• Fluent in English, demonstrated strong writing and verbal skills.
   

• Demonstrated ability to work independently and autonomously using data to guide decisions.

Experience Requirements:

• Generally requires 4-8 years of experience in project management in a fast-moving environment

Education Requirements: 

• Bachelor’s Degree required.

Preferred Requirements:

• Proven track record of delivering results in large, cross-functional initiatives.
   

• Proven ability to identify, analyze, and solve ambiguous problems independently with an extreme attention to detail.
   

• Demonstrated ability to successfully influence stakeholders without formal authority, leading cross functional teams across business units.
   

• Technical fluency; comfort understanding and discussing technology concepts, schedule tradeoffs and new opportunities with technical team members.
   

• Strong written and verbal communication and persuasion skills.
   

• Experience in the eCommerce industry is a plus
   

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

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